Manager Customer Service

Maria Hogg

**** **** **.

Ellicott City, MD

*********@*****.***

410-***-****

Summary

Specialist in social media marketing and website design and maintenance

Motivated and multi-talented with diverse work experiences and a thirst for knowledge

Experienced digital media professional with an educational background in web design and American culture

Experience

Digital Media Specialist, Smart Shopper Magazine

• Managing all social networking sites, increasing presence and following

• Taking initiative with marketing strategy and social media themes

• Maintaining website and web content; aided in website redesign

• Producing copy for weekly email newsletters

• Conceptualized new email template to mirror website redesign Nov. 2011-present

Web Designer & Social Media Manager (independent consulting)

• Freelancing website services

• Creating and maintaining websites for clients such as Delaware Valley Data Collection

• Created and implemented social media outlets for Kashmir Boutiques

• Co-manager of Pinterest account for B’More Creatives Oct. 2011-present

Assistant Varsity Softball Coach, Centennial High School

• Assisting the Head Varsity coach with creating practice plans and game strategy

• Gaining teaching experience and improving public speaking skills March 2012-present

Data Entry Specialist, Rockpointe Corporation

• Maintained server data for medical corporations and hospitals

• Gained experience compiling data reports July 2011 – Jan. 2012

Social Media Intern, Maryland Non-Profits

• Responsible for organization’s web design, marketing, and social media

• Maintained social networking sites

• Successfully developed content for new website, modified SEO June 2011 – Sept. 2011

Administrative Support Technician, Howard County State’s Attorney’s

• Responsible for maintaining several databases and compiling statistics

• Duties included document management and data entry

• Gained customer service experience through public interaction Aug. 2007 - June 2011

Education

Associate of Arts in Web Design, Rasmussen College

Dean’s List, GPA: 3.8 2012

Bachelor of Arts in American Studies, Washington College

2007

Skills

o Proficient in Adobe Creative Suite (Photoshop, Bridge, Premiere, Dreamweaver, Illustrator, InDesign)

o Expert knowledge of Microsoft Office Suite

o Blogging experience

o Proficient with web applications such as DotNetNuke, MySQL, Publicaster, WordPress, Google Analytics

o Working knowledge of HTML/CSS

o Well-organized

o Quick learner

o Excellent with time management

o Effective communicator

o Working knowledge of Spanish

Honors and Awards

•Rasmussen College Dean’s List: Fall 2010, Winter 2010, Spring 2011, Summer 2011, Fall 2011, Winter 2011, Spring 2012

Activities/Leadership

Alpha Omicron Pi Member/Property Manager

AIGA (the professional association for design) Member

B’More Creatives Member

ASCAP Member

What MD Does (acoustic band) Guitar/Singer

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