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Customer Service Manager

Melbourne, Florida, 32903, United States
March 09, 2011

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Justin Balbierer

** ******** **. ***********, ** 32903 813-***-****

Business Manager / Staff Scientist



Mr. Balbierer is currently the owner and operator of JD’s Locker, LLC. The company was formed in 2010 and successfully launched a real estate advertising website in July of 2010 called, Global Escape Realty. Mr. Balbierer handles a majority of the marketing and bookkeeping for the service. He also provides support for the strategic goals of the company and product development.

Mr. Balbierer is not a participant in search engine evaluation. As an independent contractor with Leapforce, Inc., Mr. Balbierer is given many different type tasks to rate based on quality rating instructions. Mr. Balbierer has rated multimedia, intellectual and search engine queries and continues to rate new tasks at present.

Mr. Balbierer also has experience in many different scientific and customer service-based positions, such as: retail customer service, aerospace sciences and emergency management. Each of these positions provide an array of new skills acquired; ranging from providing technically written and verbal briefings to federal, state, county and municipal governments to airline dispatch support for weather-related situations. Mr. Balbierer has assisted with public relation campaigns on behalf of the state of Florida Division of Emergency Management and supported ENSCO, Inc. with their marketing campaigns.


American Sentinel University, Aurora, CO; Masters Degree in Business Administration, 2009

Florida State University, Tallahassee, FL; Bachelors Degree in Meteorologist, 2004

Work Experience

• November 2010 – Present: Mr. Balbierer is currently working as a Search Engine Evaluator for Leapforce, Inc. He provides quality rating information to companies requesting a human factor in evaluating how best to provide information to people.

• January 2010 – Present: Mr. Balbierer started the company, JD’s Locker, LLC. The company is solely online and provides real estate advertising space through a website called, Global Escape Realty. Currently, the site provides a portal for property listings, globally. He handles a portion of the website’s marketing and the bookkeeping. He also develops the strategies and streamline methods for future business. In 2011, Mr. Balbierer would like to begin construction of a sister website for commercial real estate listings.

o Market products and services to property agents and managers

o Customer service representative for all inquiries

o Develop measures to streamline service efficiency

o Manage bookkeeping for business with MS Excel

o Experience advertising with Google Adwords

• April 2006 – September 2009: Mr. Balbierer was a staff meteorologist with ENSCO’s Aerospace Sciences and Engineering Division. As an operational meteorologist to commercial airliners, he demonstrates the ability to present crucial weather information that may impact the operations of the customers (flight managers, dispatchers, air traffic coordinators). The information presented includes: tropical cyclone impacts, polar weather forecasts for emergency alternate landing terminals, forecast icing products, convective outlooks, and national / international airport terminal forecasts. Mr. Balbierer has also assisted in the development of new weather products and contributed to innovating web site design.

o Produced daily charts for flight-level icing, solar weather impact, flight-level critical temperatures (over North Pole), and emergency landing outlooks

o Conducted two daily conference call briefings to flight dispatch.

o Special weather impact briefings containing detailed flight impacts during impending and ongoing significant weather events.

o Technically written and verbal weather forecasts for domestic and international airline hubs.

o Participated of new product development team

o Assisted with marketing presentations for new customers

• January 2005 – December 2005: As the Assistant State Meteorologist to the Florida Division of Emergency Management, Mr. Balbierer was responsible for alerting municipal, state, and federal authorities to impending hazardous weather situations (tropical cyclones, wildfires, river flooding, and other variations of severe weather) and mitigating post-event impacts through planning and logistics operations. Other job functions include public press briefings during significant events and state-wide programs to instruct communities on how to respond to hazardous weather.

o Provided Federal, State, County and Municipal officials with written summaries and presentations regarding weather, fire and oceanic events

o Provided media press conferences on significant events

o Conducted preparedness exercises for local and state officials

o Participated in outreach activities for schools such as Hazardous Weather Awareness Week and assisted the Veterans Affairs office mock exercises

o During post-events, served as Deputy Planner to assist with event mitigation (Hurricane Katrina, etc)

o Developed new graphical presentation tools

• 1998 – 2004: Mr. Balbierer was a customer service representative at Publix Super Markets, Inc. over a six-year period. Job duties included assistant store trainer, cashier, inventory stocker, produce clerk, and pharmacy technician.

o Front Service Staff (cashier) - Assisted with customer transactions

o Assistant Trainer - Taught orientation and safety protocol.

o Produce Clerk - Assisted with stocking the produce section and creating fresh dishes for customers

o Pharmacy Technician - Counted and dispensed pharmaceutical drugs under the supervision of a pharmacist.

Awards and Certifications: During the one-year term at the Florida Division of Emergency Management, Mr. Balbierer was presented a recognition award from the Florida Department of Veterans Affairs for assisting with their hurricane exercise and from the American Red Cross for assisting in their local hurricane exercises. He received certification of achievement from the State of Florida Emergency Management and FEMA (Federal Emergency Management Agency) certification for achievement in 2005. On several occasions, Mr. Balbierer has been awarded for outstanding service in customer support with ENSCO, Inc.

Technical skills:

o Proficient in Windows XP and Mac OSX

o Proficient in Microsoft Office Word, Powerpoint. Intermediate skills in Excel for company bookkeeping

o Proficient in Open Office Suite

o Novice Linux and Unit experience

o Experience with Google Adwords

o Type 60 WPM

o Internet and E-mail Savvy


• Kevin Pruett, ENSCO Inc. - ASE Vice President 321-***-**** x204

• Bob Gillen, ENSCO Inc - ASE Program Manager 321-***-**** x210

• Timothy Burke, ENSCO Inc. Supervising Meteorologist 847-***-****

• Ray Hawthorne, Weather Central, Inc. 850-***-****

Letters of Recommendation:

• Publix Recommendation available from previous manager

• Written referral from Director Craig Fugate, former director of Florida Emergency Management.

Updated: March 2011

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