Customer Service Technician

James M. Conrad

Objective

Obtain a challenging position utilizing my abilities developed through my experience and education, with the opportunity for professional growth based on performance.

Work History Sept.2000 – April 2004, Jan. 2007-Present On Demand Imaging Portsmouth, NH

Pre-Press Production, Production Manager

Main responsibilities include scheduling jobs for production, quality control, and purchasing. Also responsible for troubleshooting workflow issues, job quoting, job planning, and writing up new jobs as they enter the shop. Other duties include machine maintenance, pre-press production, and contacting vendors for outsourcing.

Feb 1998 - Sept 2000, July 2005 – December 2006 Unigraphics Woburn, MA

Pre-Press Technician

Main responsibilities include color/image retouching, as well as the assembly of files in layout programs. Also responsible for image/file output, file manipulation in both layout and imaging programs and troubleshooting output errors, all while successfully achieving deadlines and upholding high standards of quality. Main programs used are Adobe Illustrator, Photoshop, Quark Xpress, Pagemaker, In Design, and Adobe Acrobat.

April 2005 – July 2005 Portsmouth Copy Portsmouth,NH

Pre-Press Technician

Main responsibilities include pre-flighting files, troubleshooting customer supplied files, and file typesetting/setup for printing on high-end color copiers/offset printing. Other responsibilities include scanning, minor design/layout, customer service/relations, and various other tasks such as creation/ recreation of files by way of customer supplied specifications. Occasionally responsible for outsourcing files to outside printing vendors. Main programs used are Adobe Illustrator, Photoshop, Quark Xpress, Pagemaker, In Design, and Adobe Acrobat. Comfortable in Mac OSX formats as well as previous formats.

September 2004 – April 2005 Label Tech Somersworth, NH

Pre-Press Technician

Main responsibilities include pre-flighting files, toubleshooting customer supplied files, and file typesetting/setup for Flexography printing format. Other responsibilities include creating dielines, trapping/troubleshooting trapping of files, and various other tasks such as recreation/creation of files by way of customer supplied specifications. Main programs used are Adobe Illustrator, Photoshop, Quark Xpress, Pagemaker, and In Design. Comfortable in Mac OSX formats as well as previous formats.

1996-1998 Aurora Graphics Portsmouth, NH

Color Technician/Scanner Operator

Responsibilities included the scanning of transparencies and reflective pieces while operating a Screen SG-747 scanner. Color manipulation and retouching of images completed by use of Adobe Photoshop 4.0. Experience includes minor page-building background on Quark Xpress. Also responsible for job preparations and maintenance of scanning equipment.

1995-1996 CGI, INC. Burlington, MA

Scanner Operator

Responsibilities included scanning transparencies and reflective art while operating a Crossfield 636 Drum Scanner. Also responsible for job preparations and maintenance of scanning equipment.

1993-1995 Lechmere Woburn, MA

Scanner Operator/Color Technician

Responsibilities included scanning transparencies and reflective art using ColorGetter Plus Drum scanner. Other duties included preparation of images for storage on network such as: color correcting, cleaning, silhouetting, cropping and cloning. Applications utilized: Color Right 3.0.2, Adobe Photoshop and Quark Xpress.

1990-1993 Northeast Offset/Accuscan Chelmsford,MA

Scanner Operator

Responsibilities included scanning transparencies and/or reflective pieces, both standalone or into electronic page assembly station utilizing an SG-757 drum scanner. Other responsibilities included mounting/dismounting transparencies, proof making, film cleaning, etching, contacting, duping and camera work.

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