Manager Quality Assurance
Resume:
Dave Nichol,CCS
** ********* ****** *********, ******* N4S 8X4 519-***-**** ********@******.***
Employment
BUCKLAND CUSTOMS BROKERS LIMITED
Manager, Training and Development - April 2006 – Present
• Assist in the design and implementation of internal Customs software using SQL Server 2003
• Responsible for the internal and external training in customs processes and software tools for customs compliance
• Responsible for the conversion of data from clients to a format to fit our internal systems as well as getting data from our systems to our clients for compliance purposes.
• Assist in the of design software solutions to add efficiencies to data needs.
• Responsible for corporate certification in C-TPAT and PIP security protocols.
• Lead for Electronic Documentation Management system
• Lead for Electronic Data Interchange conversions
• Management Representative for the Health and Safety Committee
• Assist in helpdesk resolutions
RUSSELL A. FARROW LTD.
Manager, Systems Solutions - October 1986 – March 2006
• Started as a senior rater, then as office supervisor. Was promoted to software training, which led to the management position.
• Head the technical support of external software and assisting in the support of internal hardware and software.
• Responsible for the design, installation, updates, training and quality assurance of internally developed Customs software for self-clearance corporations and brokerages.
• Responsible for the management of the Terminal Service box on Windows Server 2003
• Customs advisor for external clientele.
• Manage staff for sales, training and help desk.
• Responsible for some IT Project administration such as implementation of new main frame systems, and implementation of new processes such as CSA.
XM BROKERS LTD.
Senior Rater June 1984 - October 1986
• Responsible for the release and accounting of shipments for John Deere Canada.
INTERNATIONAL MESSENGER SERVICE
Manager – March 1977 – June 1984
• Responsible for same day courier staff and routes focused on documentation in the Customs environment.
Education
FANSHAWE COLLEGE
Systems Networking - 2005
MOHAWK COLLEGE
Microsoft Business Applications – 2004
Certificate, Microsoft Word, Microsoft Excel, Microsoft Access
CANADIAN INSTITUTE OF CUSTOM-HOUSE BROKERS
Qualified Status, 1988
ST. CLAIR COLLEGE
Microcomputer Applications - 1986
Certificate
WINDSOR BOARD OF EDUCATION ADULT RETRAINING
Accounting 1 - 1986
96% grade
CENTENNIAL SECONDARY SCHOOL
1970 - 1974
Graduate
Seminars
Training the Trainer
Managing Multiple Projects
Personal Accountability
How to Make Presentations
NAFTA Seminar
US – Canada Free Trade
GST
Skills
• Certified Customs Specialist (C.C.S.)
• Computer hardware and software installation and configuration
• Microsoft Office expertise including Word, Excel and Access
• Excellent Communication skills
• Basic Networking knowledge - Windows, Novell
• Training skills
• Project management
• Keyboarding
• Database management
• Basic programming in Progress
• Basic programming in VB.NET
• Basic database administration SQL Server 2005
• Queries using Microsoft Query SQL statements
• Basic Unix commands
Memberships, Affiliations
• Certified Customs Specialist (CCS) with Canadian Society of Customs Brokers
• Member of the Sandwich West Optimists Club 1985 – 1988
• School Council Treasurer 2002
References
Paul Titus
Retired
****.*****@******.***
Elaine Lockhart
Accident Injury Specialist
Cunningham Lindsey Limited
Work: 519-***-****
Home: 519-***-****
**********@**.*****************.***
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