Sales Customer Service

Brian Moon

**** ****** ***** ********* *******, Georgia 30034 678-***-**** **********@*****.***

Professional Branding Statement:

Dynamic, Driven, Hunter, Closer and Flexible Leader with the Passion to Help People be

Successful with strengths in Outside, Inside & Business to Business Sales, Relationship Building

& Management, Driving Profit & Loss Growth, Coaching, Consultative Selling, and Problem

Resolution who have increased company profit by millions and been honored on numerous

occasions as a CEO Club Winner & Top 1% Salesperson.

Work Experience:

AT&T Atlanta, Georgia December 2006-present

Senior Sales Account Executive

• Selling New Internet Advertising Programs, Search Engine Marketing Campaigns, Social

Media Marketing Programs, Technology-Web Based Programs, Deal of the Day Features

& New Print Directory Advertising Programs to Small Business Owners in Metro Atlanta

• Prospecting through Cold Calls, Face to Face Meetings, Business Luncheons, Chamber

of Commerce Events, & Business Symposiums with Small Business Owners to bring in

new Small Business Customers to grow market base

• Deepen and Enhance Relationships of Current Base of Small Business through Customer

Needs Assessment Tools & Profiles to make Advertising recommendations to existing

and new Small Business Customers

• Drive Profit and Loss Growth in Market Base by renewing Small Business Advertising,

Selling New Multiple Marketing Programs, and working with other Business Lines to

meet the needs of the Small Business Owner

• Grown Book of Business in Market Territory from 865 advertisers to 2,160 advertisers

with current advertisers base Book of Business Dollars at 137,000, avg Small Business

Executive is 46,000

• “CEO Club Award Winner”- Honor given to Sales Representatives who are in the Top

1% in the company for outstanding achievement in Sales Results 3 years straight

• Google Adwords & Yahoo Search Engine Marketing Certified

Wells Fargo Bank Atlanta, Georgia May 2004-November 2006

Branch M anager

• Serves as a leader in the financial center by establishing sales and service game

plans, developing benchmarks, and achieving sales, profit, operational, book of

business, and customer service goals on a monthly & annual basis

• Coaching and teaching Financial Center Sales and Service Staff of 21 employees

how to sell Bank products such as: Home Loans, Business Loans, Money Market

Savings, Mortgages, Checking Accounts, Investment Products, and Insurance

Products to all customers

• Driving sales into the financial center through outside sales of At Work programs,

Business to Business Sales to Small Business Owners and C level Executives, Cold

Calling, Cross Sales of additional Banking Products, Business Symposiums,

Merchant Services, Payroll Services and Home Buyers Seminars in the community

• Directly managing all Human Resources functions for Financial Center Staff such as

interviewing new hire candidates, appraisals, disciplinary actions, career

development training and advancement, and setting individual development plans

• Serves as Leader and point of contact for all customer relation concerns and

customer retention

• Utilizing override authority to decision business loans up to 100k, Home Loans to

250k

• Number One Business Lending Branch in Georgia, averaging 1.32 million per

month

• Number One Mortgage Lending Branch in Georgia averaging 2.85 million per

month

• Moved Consumer Deposit Base Dollars from 58 million to 105 million and Business

Deposit Base Dollars from 27 million to 62 million

Bank of America Atlanta, Georgia June 2002-April 2004

Senior Personal Banker

• Selling financial products and services (i.e. Mortgages, Home Equity Lines, Home

Loans, Business Loans, Business Lines of Credit, SBA Loans, Credit Cards, CD's

IRA's, Loans) to both consumer and small business customers

• Driving sales through business to business sales, cold calling, cross sales of

additional banking products, business symposiums, and home buyers seminars

within the community

• Meeting sales and customer service goals by proactively meeting and greeting

customers, and identifying opportunities through the use of financial profiles and

needs defining questions

• Number One Personal Banker in SBA/Business Loans per quarter averaging 2.45

million per quarter against goal of 1,725,000

• Number One Personal Banker in Mortgage Loans per quarter averaging 3.2 million

per quarter against a goal of 2.25 million per quarter

• Number One Personal Banker in Small Business Deposits averaging 3.1 million per

quarter against a goal of 1.5 million per quarter

Education & Certifications:

Morehouse College, Bachelor of Arts, Economics, 2002

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Notary Public

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Insurance: Life, Accident & Sickness

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Insurance: Property & Casualty

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