Customer Service Assistant

Sandra Pagan

*** *********** ****** *******, ******* 30306 404-***-**** ********@*******.***

Administrative Support Professional

Profile

Diligent, detail oriented administrative assistant knowledgeable of all office functions. A trusted resource in

handling highly confidential data and communications as well as having the ability to prioritize and complete multiple tasks Punctual, flexible and versatile – maintaining a sense of humor under pressure

Poised and competent with demonstrated ability to easily transcend cultural differences.

Skills Summary

• Management of data files

• Report Preparation

• Correspondence

• Meeting logistics

• Exceptional Customer Service

• Attendance management

• Scheduling

• Managing Inventory

• Event Planning

• Front-Office operations

• Travel arrangements

• Expense reports

● Bookkeeping

Computer Proficiency- MS Word, Excel, PowerPoint, Visio

Experience

ADMINISTRATION AND ORGANIZATION

Created and maintained effective electronic and physical filing systems resulting in quick access to critical

supporting documentation.

Prepared quarterly financial and annual budget reports for domestic and world wide organizational

distribution adhering to tight deadlines

Coordinated extensive domestic and international travel arrangements, including air, hotel, car and meeting

locations for 65 unit staff as well visiting staff from international country offices.

Managed, updated and coordinated organizatational signatory levels of approval for expenses and purchases

in compliance with authorized grade levels.

Processed and distributed world wide payroll to over 65 countries.

Handled logistics for workshops and unit board meetings such as registration forms, catering and media

packages and conferencing calls.

Coordinated all of unit’s IT purchases, new staff setup and orientation.

Maintained all office supplies inventory

COMMUNICATIONS AND OFFICE RELATIONS

Acted as liaison, maintaining open lines of communications among senior executives, board members

external and internal auditors, clients and vendors.

Acted as point of point of contact between passport agency and consulate offices, creating official letter

and managing sensitive information

Prepared official correspondence and communications as required.

Responded and coordinated requests for critical supporting documentation.

Routed and screened calls to over 325 staff personnel.

Employment History

FRANK MAY & ASSOCIATES

Part time Office and research assistant

November 2010 - March 2011

CARE. – Atlanta, Georgia

Executive Assistant

February 2006 – June 2009

PROSTAFF – Atlanta, Georgia

Contracted to CARE

Administrative support

August 2005 – February 2006

FRANK MAY & ASSOCIATES- Atlanta, Georgia

Office and research assistant

February 2004 – December 2005

GRAVITY PUB

Assistant Manager –Atlanta, Georgia

February 2002 – December 2003

Education

DEKALB TECHNICAL COLLEGE – Clarkston, Georgia

Business Office and Technology & Specialist GPA: 3.89

References upon request

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