Looking for a home-based career growth.
Resume:
Resume KRISHNA PRIYA S
Thiruneermalai Road,
Pammal,
Chennai – 600 075.
India.
Mob: +91-955*******
Email: ***********@**********.***
Objective: To serve in an environment, where my growth will be continuously nurtured.
Summary of Experience:
Having rich experience of 6+ years in various divisions with IT, ITES and BPO that explores my responsibilities include programming & networking, promoting sales, mentoring, customer support (VOICE), team management, process streamlining, knowledge transfer, follow-up activity, planning, documentation, and quality delivery at every appropriate defined intervals'.
Experience:
Executive – Telecalling, since Mar ’09 to Apr ’09 with VMG BPO Pvt. Ltd.
Inbound Customer Support (US) – HOME BASED JOB
Executive – Business Development since Apr ’08 to Feb ’09 with Congruent Info-TechPvt. Ltd., Chennai.
Information Technology Sector
Executive - Customer Contact [VOICE], from Jun ’06 to Apr ’08 with Infotronics Pvt. Ltd., Chennai.
Campaign 1 (Outbound - Australia), Investment sector
Campaign 2 (Outbound – UK), Property sector
Executive - Tele Sales [VOICE] in Free Ads, Chennai, from Nov ’05 to May ’06.
To identify the requirements' for various major establishments to place an advertisement.
Promoting sales by facilitating the customers' includes providing orientation about the advertisement industry and its benefits.
Deploying key validations' by interacting with the IT & Project Support Team to get the advertisement in a proper fashion.
Extracting the target that is defined to improve the revenue of the company by holding discussions with the Sales & Senior Management Team.
Executive - Customer Support [VOICE] in Net Vision Cybertech Pvt. Ltd., Chennai from
Nov '04 to Sep '05.
Providing sales & support [VOICE] to the UK Telecom Giant by facilitating the advantages of various TELECOM products' across UK.
Visualizing rapport through the FOLLOW-UP activity with the customer who adds value to the business.
Mentoring the Team, by providing some essential tips and techniques with regard to Voice Modulation and Accent, advantages about the product and guidance towards the sales.
Ad-hoc reports is been generated to track and control the requirements and to ensure the sales target is in place.
Client Requirement Specialist in HTC Global Services P. Ltd., Chennai from Feb '03 to Oct ‘04.
Delivering the various requirements that are furnished by the client' to the team to implement the same to ensure the delivery is been taken place at every appropriate situation, by holding the discussion.
Extensive participation with the IT Support Team in order to provide the right application that is customized to the requirement.
Providing training and guidance to the team at shop floor, to ensure the team is capturing the right image and data.
Counter-check action is implemented by placing necessary checks' between the data from OCR and manual capture.
Preparation of work plans and evaluating manpower requirements for the production team, tracking the inventory performance, as part of the team management.
Programmer in Cyber Media P. Ltd., Coimbatore from May '02 to Jan '03.
Programming based on the system requirement, design, flowchart that is prepared for the defined project. Designing screen-shots based on the requirements' arisen.
Holding discussions with the project team to deliver the modules that are assigned.
Medical Transcriptionist in RndSoftech Pvt. Ltd, Coimbatore from May '99 to May '00.
Had intense 6 months training in Medical Transcription given by certified Doctors from a reputed hospital in Coimbatore and Certified Medical Transcriptionists from USA. 6 months experience in transcribing live files from US Doctors.
Qualification:
Academic: i. B. Sc., Computer Technology [Applied Science]
C.I.T., Coimbatore.
Year of Passing - 1999.
ii. M. Sc., Computer Technology [Applied Science]
C.I.T., Coimbatore.
Year of Passing – 2002.
Achievements: Best ‘Agent of the Month’ Award for the month of June’07, July’07 and August’07, Infotronics Pvt. Ltd.
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