Quality Assurance Engineer

Michael Croley 615-***-****

**** ***** **** ****, *********, TN 37066 ********@*****.***

Professional Profile

Motivational leader, manager, and operator demonstrated by successful service as a Naval Engineering Officer. Enthusiastic, knowledgeable and mission-oriented; possesses the will and potential to achieve unlimited success. Strong desire to apply experience and determination to a position that will value a strong work ethic.

• Engineering Consultation

• Technical Training

• Organizational Leadership

• Professional Presentations

• Formal Communications

• Resource Management (CRM) • Strategic Planning

• Project Management

• Tactical Decision Making

• Root Cause Analysis

• Process Improvements

• Troubleshooting

Professional Experience

Dell Inc, Nashville, TN

Aug 2010 - Present

Senior Account Manager

Responsibilities:

• Utilize engineering know-how to provide total IT solutions

• Responsible for $4 million annual spend territory

• Rely on professional expertise to provide best answer for a myriad of customer needs

• Daily, Weekly, and Quarterly Forecasting and Projections

Achievements:

• Successfully increased territory size by 30% in first 3 quarters

• Voted “Team Player of the Quarter” March 2011

• Established Lean Six Sigma Program

Ecolab Inc, Louisville, KY

May 2009 – August 2010

Water Care Engineer

Responsibilities:

• Energy, Water, and Waste Engineer, provided engineering consultation and recommendations to maximize throughput and eliminate waste, time and material

• Developed and conducted technical and safety training with necessary personnel

• Performed and documented equipment and safety inspections

Achievements:

• Successfully increased territory size by 50% in 2 quarters

• Voted “Water Care Rookie of the Year” 2009

United States Navy

Jan 1999 – May 2009 COMCMRON 3 Corpus Christi, TX

Engineering Operations Officer Department Head (Lieutenant)

Responsibilities:

• Performed detailed risk assessment, rigorous inspection of ship’s systems and personnel, provided documentation and follow-up training

• Developed and enforced Command’s Engineering Standards

• Routinely inspected and documented Naval vessels to ensure proper safety and engineering procedures

• Quality Assurance

• Requirement, Logistics, and Analysis Officer (Collateral Duty)

Achievements:

• Ranked as #1 Department Head competitively against peers in Commanding Officer’s evaluations

• Awarded Officer of the Year 2008

• Established Command’s LEAN Six Sigma program

Relevant Experience and Training

• Quality Assurance Certified

• Preventative Maintenance

• ISO and SPC

• Microsoft Office, Excel, Visio

• Schematics Interpretation Certified

• Micro-Miniature Repair Certified

• Advanced Circuitry Repair

• Forecasting and Estimation

• Officer Leadership Training Course

• Ships Engineering Certified

• Top Secret Security Clearance (Inactive)

• Familiar with CAD, C+, C++, HTML Programming

Education

Vanderbilt University, Nashville, TN

Engineering Science and Principles / Management of Technology

Bachelor’s Degree May 2005

VU NROTC, Society of American Military Engineers, Intern in the Robotics Department

LEAN Six Sigma Green Belt

Failure Mode, Effects and Critical Analysis (FMECA), 5S, Kaizen, Root Cause Analysis

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