Senior Administrative, Executive Administrative

-- Senior Administrative Position --

Accomplished, talented, and solutions-focused professional with extensive administrative and office management experience, coupled with impressive record of achievements in all facets of administrative and customer service management across diverse industries.

Strengths:

- Excellent administrative leadership and management experience, related to planning, organization, and implementation including technical and operational support roles within organizational analysis, financial services, and client relations capacities

- Outstanding communication and interpersonal skills with ability to interface with management, clients, and people on all levels

- Exceptional analysis and planning abilities essential in achieving overall organizational objectives

- Strong customer support and troubleshooting abilities

- Proficient in formulating and implementing corporate policies and procedures

- Encourage teamwork, problem resolution, and proper execution of job functions

- Committed to self-education regarding new technologies and flexible in adapting to user group needs

KEY ACCOMPLISHMENTS

- Played an integral role in modifying and improving ORR (Operational Readiness Reports) which is used in monitoring vehicle and generator repairs within the transportation theatre

- Efficiently mentored personnel in billeting procedures and developed key organizational changes to improve effectiveness

- Successfully managed more than 25 business accounts that totaled more than $650K in annual corporate revenue

- Acquired “Secret” level clearance from the United States government to effectively perform responsibilities

- Established key office-based organizational improvements such as effectively facilitating internal and external workflow to develop corporate methods

- Obtained three prestigious corporate-based “Certificates of Appreciation” and six Coins of Excellence from numerous military units at Fort Knox, Kentucky

- Received Certification of Completion for Associate Appraisal coursework

RELATED EXPERIENCE

KBR, CAMP AL TAQUADDUM - AL ANBAR PROVINCE, IRAQ

ADMINISTRATIVE SPECIALIST 2007-PRESENT

- Utilize knowledge on SAP Requisite Technology in conducting studies to achieve company’s objectives

- Supervise physical count of non mission-capable vehicles and input information on a daily basis to monitor repairs; accomplish studies concerning parts numbers in online parts catalog to assist mechanics in ordering repair parts

- Transferred to Power Generation Dept to assist Superintendent with daily reports OR (operational readiness), Living Appendix G (LAG), Zone Power, among others. Ensure that paperwork is in compliance with Government contracts, prepare paperwork for mechanics, prepare travel/business documents for all personnel

KBR, CAMP AL-ASAD, AL ANBAR PROVINCE, IRAQ

BILLETING TECHNICIAN 2007-PRESENT

- Apply expertise on STEAM (Strategic Tactical Enterprise Asset Management) Maximo 6.0 Program in establishing, closing client work orders as well as monitoring cross-level materials, supplies and goods in numerous locations

- Effectively develop organizational instruction on EMTS (Employee Management Tracking System) to check employees’ in and out of billets and locate movement within the system

- Manage employment assignment and task direction of sub-contracted employees within an American-based leader in global engineering and construction services

- Generate and accomplish client work order requests; provide exceptional and accurate levels of supply-based inventory for living quarters

- Present reports on vacancy / occupancy rates and assigned temporary and / or permanent living quarters for clients and other civilian contractors

DOCUMENT AND AUTOMATION PRODUCTION SERVICES, FORT KNOX ARMY BASE, FORT KNOX, KY

HIGH-SPEED DUPLICATOR / CLIENT SERVICES REPRESENTATIVE 2003-2007

- Accomplished client-oriented billing statements by utilizing and applying web-based in-house online software while ensuring accuracy of high-profile document reproduction and scanning for the United States Department of Defense and other government agencies

- Re-assigned to Louisville Naval Ordinance Facility to take over operations; performed all inventory and supply ordering as well as reproduction work

ASSOCIATED APPRAISERS, ELIZABETHTOWN, KY

ASSOCIATE APPRAISER 2003

- Prepared complex real estate appraisal reports and wrote valuable internal reports and organizational correspondence to emphasize general corporate operations in compliance with administrative policies and procedures

- Visited homes that required appraising; obtained accurate measurements and inspected for any problems, and utilized and applied a drawing program to sketch the layout of the houses

BELL SOUTH, LOUISVILLE, KY

CUSTOMER SERVICE REPRESENTATIVE 2002-2003

- Effectively supervised more than 100 calls on a daily basis in a fast-paced, high-volume inbound call center

- Resolved accounts- and technical-based inquiries as well as numerous service issues

- Aided customers by utilizing comprehensive knowledge of all products and company services to achieve constant organizational success and exceptional levels of customer service

FASTLINE PUBLICATIONS—MCW GRAPHICS, LOUISVILLE, KY

ADMINISTRATIVE ASSISTANT 1996-2002

- Proposed innovative executive-level administrative and advisor activities; presented comprehensive cost assessment and prepared necessary client billing statements to provide effective operational procedures

- Supervised the review, assignment, preparation, and tracking of corporate correspondence to ensure timely and accurate documentation for approval

EDUCATION AND CREDENTIALS

Organizational Coursework

- SAP, STEAM, EMTS, Trafficking Persons, Code of Business Conduct, An Effective Trainer, Time Management, Team Building, First Aid, OSHA, and MSDS

Technical Summary

- Microsoft Office Suite, Telephone Systems Software, Xerox FreeFlow Software, Online Billing Apparatus for DAPS, and Maximo 6.0 (STEAM)

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