Customer Service High School
Resume:
Julisa Hughes
Perry, Georgia 31069
******.******@*****.***
Objective:
Obtain a Job where I can put my customer service skills to good use and have a chance for advancement.
Summary of Qualifications
• Organized
• Types 36WPM
• Strong knowledge of general office methods and procedures, and office equipment operation
• Strong ability to learn, apply, and explain rules, policies, and procedures.
• Hardworking, energetic, and reliable; recognized for Computer Savvy-All website functions, Microsoft office, and Photo Editing software.
• People oriented with excellent interpersonal skills and oral and written communication skills
• Profound ability to receive the public in person and over the phone utilizing tact and diplomacy in dealing with sometimes hostile clients
Work Experience
Movements Clerk
Sandra & Sons Backhoe Service March 2006 - January 2010
• Coordinated the scheduling of motor vehicles for maintenance; posting maintenance repair costs, reporting mileage and fuel consumption.
• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.
• Acted as initial point of contact for inquiries and requests and directed people to the septic Tank specialist for direct questions
• Received and processed service requests, collecting appropriate funds, and coordinated establishment of services with other Department's staff.
Customer Care Representative June 2009-November 2009 Teleperformance/ AT&T mobility
Albany, Georgia 31701
▪ Provide effective and timely resolution of a range of customer inquiries.
▪ Strive for one-call resolution of customer issues.
▪ Complete ongoing training to stay abreast of product, service and policy changes.
▪ Strike a positive and cooperative tone with both customers and coworkers.
Education
August 2005-May 2009
Americus- Sumter High School
Americus, Georgia 31709
High school diploma
January 2010- May 2010
Gordon College
Business Administration-Public Relations career outlook
References
Excellent References upon Request
Contact this candidate