Customer Service Manager
Resume:
RICHARD FRANCIS “RICHIE” D. DE GUZMAN
AB Economics, University of Santo Tomas, Manila, Philippines
***** ** **** ******, ***** Miami, Florida, 33161
Cell Phone: 305-***-****
Email: ********.******@*****.***
To utilize extensive business and management experience in the fields of marketing, advertising, promotions, operations and business development in industries such as telecommunications, retail, business consulting, the academe, parking and recruitment to achieve required business objectives
UNITED STATES OF AMERICA
A. Work History
CHAVEZ PROPERTIES INCORPORATED
PARKING COMPANY OF AMERICA, Fort Lauderdale, Florida (May 2009 – August 2010)
Business Development and Assistant General Manager
• Managed and lead the identification, research, analysis, recommendation, negotiation and acquisition of potential properties and facilities to be managed as a parking operation
• Handled all payroll and revenue entry and reports
• Managed all internal and external communications
AIRPORT FAST PARK, Miami, Florida (July 2007 – February 2009)
Marketing and Frequent Parker Program Manager
• Managed the marketing and customer service functions for the company
• Headed all advertising, promotions and corporate partnership initiatives
• Managed the database of loyalty program members
• Conceptualized and conducted a marketing and customer service seminar for employees
• Increased net revenue by 10% from 2007 to 2008
OTHERS
MIAMI SHORES COUNTRY CLUB, Miami, Florida (November 2008 – Present)
Pro Shop Weekend PM Shift Supervisor
• Supervises and handles all Golf Pro Shop customer service and retail operation functions on weekend afternoons
DOSHI DIAGNOSTICS, Hewlett, New York (March 2007 – July 2007)
Client Services Management Trainee
• Handled client services function for the company
B. Business Ventures
PARTNER, VICE PRESIDENT OF OPERATIONS AND CHIEF OPERATING OFFICER
KABA Care Provider – Miami, Florida (February 2009 – February 2010)
PARTNER
GNR Parking – Miami Florida (June 2009 – June 2010)
THE PHILIPPINES
A. Work History
MARKETING MANAGER - JB Sports (March 2006 - February 2007)
PRODUCT MANAGER - New Century Telecom (August 2001 - March 2002)
SALES, MARKETING & OPERATIONS MANAGER -MG Infinity (June 1999 - June 2000)
ADMINISTRATIVE SUPERVISOR - Yamaha School of Music (January 1997 - May 1999)
SALES SUPERVISOR – Mobile Com (June 1995 - December 1996)
B. Academic Work
PROFESSOR - Trinity College (June 2005 - March 2006)
C. Business Ventures
PARTNER - AWARE Communications Consultancy (June 2004 - February 2007)
PARTNER - Creative Corporate Concepts (July 2000 - July 2001)
D. Consultancies
RECRUITMENT AND TRAINING - Pacific Contact Systems (December 2002 - December 2006)
BUSINESS DEVELOPMENT - Trillion Properties & Holdings (August 2005 - December 2005)
WEBSITE CONCEPT AND DEVELOPMENT - Prime Advertising (October 2003 - May 2004)
TRAINING - Kassel Ventures Philippines (July 2002 - November 2002)
MARKETING - 2N Marketing (April 2002 - June 2002)
REFERENCES
JO CARPIO
General Manager
PARKING COMPANY OF AMERICA
**************@***.***
RON BAKER
Director of Golf
MIAMI SHORES COUNTRY CLUB
******@***************.***
JANET JAVIER
Manager
HAIR CLUB FOR MEN
*******@***.***
JOEL ALVARADO
Partner
JOEL’s BURGER
****.********@*****.***
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