Quality Control Medical
Resume:
Yvonne Doswell, MPH, MBA, B.S. M.T.
Henrico, Virginia 23231
E-mail: ********@*****.***
SUMMARY OF QUALIFICATIONS
Health care professional with over 20 years experience in working in fast-paced clinical environments demanding strong organizational, technical, and interpersonal skills.
Solid knowledge of fundamental epidemiological methods; broad knowledge of clinical trials: structure and components, and writing standard operation procedures.
Excellent communicator with strong analytical and problem solving skills; excellent organization and time management skills; ability to work both independently and as part of a team.
Managerial skills in team leadership, budget development, project management, and strategic planning.
Experience in developing quality systems for performing laboratory testing that provide accurate and reliable patient test results within CLIA, CAP, OSHA and JACHO regulations.
In depth understanding of risk management techniques, standards of health care risk management administration; federal, state and local laws; and methods for providing patient safety.
Experience investigating complaints of violations of FDA’s laws that involve injuries to patients and illnesses involving FDA regulated products.
Skilled in the planning and execution of programs and projects for optimum results with a reputation for providing excellent customer service.
Develop and deliver in-depth hands on training programs for new employees and customers.
EDUCATION
Nova Southeastern University Fort Lauderdale, Florida
Doctor of Health Science, In Progress August 2012
Eastern Virginia Medical School Norfolk, Virginia
Master of Public Health July 2005
Troy State University Atlanta, Georgia
Master of Business Administration December 2001
Norfolk State University Norfolk, Virginia
Bachelor of Science in Medical Technology May 1984
PROFESSIONAL EXPERIENCE
Virginia Commonwealth University Health System
September 2009 to Present
Medical Technologist
Supervisor Name/Phone: Tamika Givens/804-***-****
Perform automated chemistry, special chemistry, and toxicology clinical testing consistently according to established standard operating procedures. Evaluate patient results before reporting by considering integrity, recognizing results that are abnormal or deviate from those expected.
Train new employees and medical technology students. Perform daily and monthly quality control. Prepare the lab for inspections.
Write procedures for clinical trials testing. Prepare clinical trials specimens for processing.
Prepare reports for medical equipment that are defective and report any safety concerns or events concerning equipment to Clinical Engineering, Risk Management, FDA, instrument manufacturer, and Patient Safety Net.
Perform laboratory equipment and test method validation.
Maintain laboratory test/validation records in compliance with CAP, CLIA, JCAHO, and OSHA to ensure procedures/specifications are maintained.
Prepare safety training program for laboratory and hospital personnel.
Children's Healthcare of Atlanta
November 2007 to September 2009
Diagnostics Laboratory Team Leader
Supervisor Name/Phone: Michael Todd/404-***-****
Responsible for coaching and leading staff and ensuring customer satisfaction.
Evaluated the function of the department including scheduling and functioning of the technical staff. Overseeing the preventative maintenance programs for assigned equipment. Assisted the Manager in the budgeting and long-range planning process for the department.
Assisted in interviewing and hiring of staff, conducted performance appraisals and made recommendations to the Manager regarding disciplinary matters. Responsible for contract negotiation and instrument acquisition with and from various vendors and sales representatives. Responsible for updating QC for Hematology instrumentation and evaluation of QC for Chemistry, Urinalysis, and Immunology sections.
Conducted safety training concerning patient care and how to report events involving medical equipment that is not functioning properly or which does not have a current inspection sticker. Removal of the equipment from service and the reporting of these safety events according to organizational policies. Review weekly recall medical device data to prevent defective equipment from being utilized by employees.
Performed laboratory equipment and test method validation in compliance with CLIA, and CAP regulations.
Responsible for training and updating procedure manuals concerning WBC differential, chemistry, urinalysis, rapid antigen tests, rapid pregnancy test, coagulation screen and microscopic analysis of urine in hematology section.
Virginia Commonwealth University Health System
July 2006 to November 2007
Medical Technologist
Supervisor Name/Phone: Tameka Givens/804-***-****
Perform automated chemistry, special chemistry, and toxicology clinical testing.
Evaluated patient results before reporting by considering integrity, recognizing results that are abnormal or deviate from those expected.
Trained new employees and medical technology students. Performed daily and monthly quality control. Prepared the lab for CAP, State, and JCAHO inspections.
Sentara Virginia Beach General Hospital
November 2004 to July 2006
Medical Technologist
Supervisor Name/Phone: Robert McMurry/757-***-****
Performed routine and state laboratory testing in Chemistry, Blood Bank, Coagulation, and Hematology. Responsible for instrument maintenance and troubleshooting.
Performed daily and monthly quality control. Prepared the lab for inspections.
Performed laboratory equipment and test method validation.
Maintained laboratory test/validation records in compliance with CLIA, and CAP regulatory requirements.
Portsmouth Naval Hospital
October 2003 to August 2004
Medical Technologist
Supervisor Name/Phone: Laura Frogburg/757-***-****
Performed ABO-RH typing and antibody screening. Issued blood and blood products. Prepared lab for FDA and CAP inspections.
Grady Health System, Atlanta, GA
February 2001 to August 2003
Medical Technologist
Supervisor Name/Phone: Julie Crawford/404-***-****
Performed stat and routine testing in the Chemistry lab. Trained new employees. Instrument maintenance and protocols. Computed department workload on a daily basis.
Performed instrument troubleshooting during instrument malfunction. Performed monthly, weekly, and daily instrument maintenance. Worked with upper management to improve the laboratory testing efficiency.
St. Joseph Hospital Atlanta
June 1999 to February 2001
Medical Technologist
Supervisor Name/Phone: Julie Mandich404-851-7200
Performed stat testing for outpatient clinics, surgery and inpatient departments in Hematology, Chemistry, Coagulation and Blood Gas Lab. Prepared lab for State, JCAHO, OSHA, and CAP inspections. Responsible for monthly quality control report for Hematology instruments and instrument repair when quality control was out of range.
Responsible for updating QC ranges and quality control supplies for Hematology and Coagulation instruments within the Stat laboratory.
Serological Lab, Clarkston, GA
October 1998 to May 1999
Medical Technologist
Supervisor Name/Phone: Karen Smith/1-800-***-****
Supervisor Contact Information:
Performed state testing for hepatitis and HIV. Prepared reagents and controls.
Performed instrument maintenance and troubleshooting. Participated in FDA, and German inspections.
McGuire VA Hospital
February 1998 to September 1998
Medical Technologist
Supervisor Name/Phone: Barbara Perry/804-***-****
Responsible for performing a wide range of emergency procedures in hematology, chemistry, urinalysis, microbiology, and immunohematology. Identified unusual results or discrepancies which may cause erroneous results.
Took appropriate action to make corrections and select an alternative procedure, if there is a problem with the instrument, or test results.
Evaluated the validity of data in relation to the quality control guidelines, test system, and assay procedures. May perform other tests to confirm or extend abnormal patient data.
Conducted literature search if indicated. Prepared reagents, assembles equipment, verifies correct instrument operation; standardizes, performs, and calculates results for a variety of complex tests such as Discrete analysis, Microscopic cell counts, Flow analysis, Toxicology, Therapeutic drug monitoring, and Coagulation testing.
Reported to doctors or nursing staff any lab results that are abnormal or inconsistent with hospital normal ranges. Performed genotype studies to determine ABO and RH Systems, the nature and serologic characteristics of their antibodies.
Identified common and rare subgroups of A and B (inherited and acquired) and the role of each in transfusion reactions.
Laboratory Corporation of America, Richmond, VA
July 1993 to October 1997
Group Lead
Supervisor Name/Phone: Barbara Bailey/ 804-***-****
Assigned and reviewed work of technical department employees on a daily basis based on assessment of department needs. This included scheduling and prioritizing work, scheduling work hours to ensure adequate coverage and handling of specific projects.
Trained new employees, and monitored performance of all employees in work group.
Helped supervisor with employee’s performance evaluations.
Performed routine and stat testing in Chemistry, Hematology, and Urinalysis. Operated routine to complex manual and/or automated equipment in order to perform assigned duties.
Acted as a liaison with other departments and customers on technical inquiries and test results.
Participated in validating and/or writing test procedures. Adapted methodologies, and worked on new methods of performing test.
Responsible for preparing reagents and controls. Ordered reagents and controls as needed.
Held monthly quality control meetings on lab procedures and safety protocols. Formed a committee of day-shift personnel to address scheduling and productivity issues.
Trained Medical Technology students in all aspects of laboratory procedures.
Gave presentation to company executives to help establish job criteria for each FTE on each shift to assist in downsizing of company.
Performed maintenance and troubleshooting required for instrument operation. Implemented a new quality control system for evaluating urine specimens.
Johns Hopkins Hospital
July 1990 to July 1993
Medical Technologist
Supervisor Name/Phone: Greg Gerhardt/410-***-****
Performed both routine and specialized clinical chemistry laboratory tests in assigned laboratory section.
Prepared and determined suitability of reagents, and controls.
Interpreted Patient results with respect to quality control.
Reviewed patient results for accuracy and notified physicians of panic results and any problems concerning specimens.
Maintained and troubleshoot equipment as needed. Assumed Lead Technologist responsibilities by training new employees or supervising medical technicians and training hospital residents in lab testing.
Implemented a new procedure for troubleshooting blood-gas analyzers.
Richmond Health Care Group
October 1989 to July 1990
Laboratory Supervisor
Supervisor Name/Phone: Carol Smith/804-***-****
Developed and implemented quality control procedures. Created a procedure manual for all laboratory procedures. Established a yearly budget for laboratory.
Performed instrument maintenance and troubleshooting. Purchased all laboratory instruments and supplies.
Set up position descriptions and standards of performance for all laboratory positions.
Responsible for the hiring and training of all new employees.
Southside Regional Medical Center, Petersburg, VA
March 1986 to October 1989
Assistant Supervisor/Evening Shift
Supervisor Name: Vanessa Friend/804-***-****
Performed stat and routine laboratory testing in Chemistry, Hematology, Blood Bank, Microbiology, and Immunology. Supervised Medical Laboratory Technologists and Phlebotomists in the absence of the supervisor. Prepared reagents, controls, and calibrators.
Performed, checked, and documented quality control values for all tests and procedures; initiated corrective action when values did not fall within the established limits. Performed instrument maintenance and troubleshooting when needed.
Participated in workload studies.
Communicated with nurses, physicians, supervisors and co-workers to report diagnostic data, and resolve any incidents that compromised patient care.
Trained new employees in laboratory policies and procedures.
Recognized unusual results and take appropriate action to account for these results. Set-up microbiology specimens for isolation and identification of clinically significant organisms. Also performed and evaluated gram-stain smears.
VOLUNTEER EXPERIENCE
Internship in Teaching a Medical Writing Class for Nova Southeastern University 2011
Ambassador for American Heart Association; February 2010 to Present
Children’s Healthcare of Atlanta; April 2008 to May 2008
Volunteered in the research department to evaluate RSV in the ER patients and an experimental drug program for epilepsy patients.
Internship in Maternal and Child Health at the Norfolk Health Department, Norfolk, Virginia; May 2005
This internship involved the monitoring of diseases, injuries, and health conditions for their frequency, risk factors, the health service requirements for local communities, and the analysis of epidemiological data sets. The internship also involved gathering data and monitoring the health disparities in the local populations. Attended meetings to discuss the procedures and policies needed for the emergency preparedness program for Hampton Roads.
Practicum at Chesapeake General Hospital; Chesapeake, Virginia; October 2004 to July 2005
20 hrs per week establishing an “Everyday Choices for a Healthier Life” program for the staff and patients of the hospital. Developed training sessions for patients, evaluated methods to improve patient care, and patient access to care. Developed a brochure for the program and training classes for the hospital staff about the program.
Coalition of Concerned Africans; Atlanta, Georgia; 2001 to 2003
Worked with the organization to provide medical equipment to Africa. Volunteered during the 2001 International Health Fair to provide free medical services to Georgia’s underserved populations.
Dekalb County Board Health Department; Decatur, Georgia; 2001
Worked with the Dekalb Board of Health and Office of Representative Cynthia McKinney during a Refugee Health Fair. I assisted with patient registration, obtained a listing of community resources for Clarkston, Georgia community refugees and immigrant population.
Provided ideas to help fill service gaps in the Clarkston, Georgia area. Assisted health department in improving the efficiency of their programs for providing healthcare to immigrant populations.
HONORS AND AWARDS
Letter of Appreciation, Job Performance, Grady Health Care System
Caught by an Angel , Job Performance, St. Joseph Hospital
Performance Award, Job Performance, Laboratory Corporation of America
Certificate of Appreciation, Children’s Hospital
The National Dean’s list
Beta Kappa Chi National Honor Society
Norfolk State Cluster Scholarship
REFERENCES AVAILABLE UPON REQUEST
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