Customer Service Supervisor

DAVID DIXON

**** **** ****** **

Killeen, TX ****9

Home: 254-***-****

Cell: 245-***-****

Objective

To obtain a more challenging position as a, Structured Cable Tech.

Summary of Qualifications

Voice & Data Cable Tech

Over 25 years experience as a Cable System installer-Maintainer. Led numerous of cable and wire teams in the installation, maintenance and recovery of all type cable systems, such as fiber optic, 26 and 25 Cat5, Cat5e, Cat3, Cat6 and coax cables. Supervised and trained Installers on setting up ATM switches and private branch exchange (PBX) switchboards, which relayed incoming, outgoing and interoffice calls within a single location or organization. Installed, maintains, rearranges, adds to, and removes complex/clustered data modems/applications (multiplexors), Multiservice Switches (i.e., Cisco C-8250, C-2950-24, C-4006), Routers (Cisco C-1760, C3640, C3662), Basic understanding of routing protocols, Loop Electronics for Complex Distribution Media, and small multi-user computer systems. I received numerous awards for outstanding job achievement.

Employment History

Teksystemes Installer Tech (12331 Rita Trace Parkway Suite A200 Austin, TX) 2010-Aug – present

Shipping and receiving all types of communications equipment, from FT. Hood, TX to Military installations all over the world. Work as a team of about 8 Techs we count, test; clean all incoming and outgoing peace of communication equipment. Loading and unloading reels of fiber cables, twisted pair cable, FBCBT equipment, Singuars Radios, Antilog and digital switches, such as Routers, Modems. Works with the Military Transportation system to ship and have accountability of each item we send or receive, by the cost of the item, stock number and part numbers. We are responsible for shipping and receiving over a million dollars a week.

ITT Out Side Plant Tech (Bargam, Air force Base, Afghanistan) 2006 – Oct 2008

Installs, troubleshoots and repairs a broad range of telecommunications cabling media to include coaxial, fiber optic, Unshielded Twisted Pair (UTP), main feeder cable (200,400,600 pair etc). Installs cable racks,110 and 66 block installations, Jack installation and crimping, conduit, Panduit, and other support structures for the protection and aesthetics of cables. To include tests cable, pulling, labeling cable for signal quality, continuity, and availability. Terminates and splices both copper and fiber optic cable. Experience operating, bucket trucks all so establish and maintain cable records. Use database software such as Remedy to track and control job orders, interpret drawings to troubleshoot, install and make recommendations for new facilities and upgrades. Tested and certify, fiber optic, main feeder cable with ohm meters, toners and Optical Time Domain Reflectometers (OTDR).

General Maintenance Worker, Raytheon, DMPRC, Fort Hood, TX

March 2006 - September 2006

General maintains which includes, reading all types of aerial maps, driving four-wheels vehicles up and down a 5 miles tank range. Installs, removes, maintains, modifies, troubleshoots, and repairs voice and/or non-voice communications systems including intercom in tanks. Maintains, repairs, and modifies cable systems to include Cat V and fiber optic cables; Terminate tip cables on main distribution frames having to perform these duties in extreme weather conditions (heat, cold, wind) and at height, (towers and phone poles).

Installer, Time Warner Cable Killeen, TX

June 2005 - March 2006

Installed numerous Cable, such as CAT5,COAX and CAT3 from pole to customers home. Installed and terminated tips such as RJ45, RJ11 and RJ6 for CAT5, COAX cables from DMAR to equipment. set up and network IP address for VOIP systems. Installed removed, maintained communications systems. Used engineered drawings, statements of work, and technical manuals to determine requirements for underground, buried, and aerial cable systems. Located and repaired or replaced splice cases: determined course of signal deterioration in data circuits over fiber optic cable by using OTDR’S and CL1000 test equipment. Had to have a valid driver’s license and the ability to lift 75 lbs. Wore the appropriate protective equipment in compliance with OSHA to perform the duties OF A Install Tech.

Cable Wire System Supervisor U. S. Army, Fort Hood, TX

November 2000 – 2004

Supervised and trained 200 employees, in the first ever Digitized Communication Company by maintaining training schedules for weekly operation and preventive maintenance. Accounted for 1,500 telephones, subscribers and test equipment worth in excess of $2.2 Million. Designed and built the only main Cable/Fiber frame system that supported Communication for Iraqi Freedom in the Shunnie triangle in the 4th Infantry Division during the War in Iraq 2003-2004. Received murmurs awards and medals from my switch sections falsely job performance.

Switchboard Supervisor U.S. Army, Seoul, Republic of Korea

October 1999 - October 2000

Supervised both Telephone Switchboard and Help Desk which included

managing flawlessly both areas with no interruptions in customer

services for a continuous period of 12 months. Provided training to 37

Korean Emergency Essential Civilians (EEC), on voice transmission, PBX,

and switching system of 63,000 telephone subscribers. Recognized by the

Inspector General for developing the best training-tracking program for

cable installation, at the first Communication conference, held in Youngsan, South Korea.

Network Support Supervisor U.S. Army, Fort Hood, TX

October 1997 - September 1999

Supervised 10 employees in telephone installation and fiber optic

cables. Installed and maintained computer hubs, Local Area Network and

Wide Area Network cables. Provided customer service and technical

support. Rebuilt, and upgraded company networks by installing and

hardwiring software for Windows 3.1, 95, 98 and Windows NT.

DAVID DIXON

U.S. Army, Camp

Doha, Kuwait May 1996 - September 1997

Trained a crew of 9 technicians on cable, wire and remote multiplexor

combiner. Maintained 100% accountability of controlled cryptograph

equipment (CCI) valued in excess of $100,000. Scheduled workload,

estimated time supplies, personnel and equipment requirements.

Planned, conducted training and checked preventive maintenance

performed by technicians.

Cable System Team Chief (Outside Plant) U.S. Army, Seoul, Republic of

Korea March 1993 - April 1994

Supervised and trained 42 technicians at an outside plant in South,

Korea in telephone communication. Secured all communication lines and

networks supporting over 30 senior officials, to include the President

of the United States, during their visit to Korea. Provided prompt and

courteous response to over 7,000 work order requests and trouble

tickets ensuring that the information flowed to all major offices.

Received an award from The White House Communication Staff for

outstanding job performance while in Korea.

SKILLS

B2 Telephone Installation (Line Maintainer) Key

F6 Cable Splicing (Cable Tester)

Central Office and PBX installers and repairers

Customer Facilities Supervisor

Telephone and Cable Television line Installer and Repairers

Microsoft Windows XP, and NT

Upgrading networks, installing hardware, software for Windows

Education

l Continuing Education, General Studies, Central Texas College,

Killeen, TX

Certificate, Fiber Termination Corse-Fort Huachuca,AZ

l Diploma, Cable System Installer/Maintainer Course, U.S. Army,

Fort Gordon, GA

l Certificate, Dry Cargo Container CSC Reinspection Course, U.S.

Army Fort Hood, TX

l Certificate, Fiber Optic Communication Course, Learning Group

International, Seoul, South Korea

l Diploma, Wire System Installer Course, U.S. Army Signal

School, Fort Gordon, GA

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