Customer Service Representative

Darold C. Haskins, Jr.

***** ******** **** *** *** • Charlotte, NC. 28278 Phone 704-***-**** • **************@*****.***

Objective:

To secure a position with an organization by helping to increase a company’s revenue by utilizing my knowledge, skills, and abilities within the Computer Electronics industry.

Education:

ITT TECHNICAL INSTITUTE, Charlotte, NC 09/2008- present

Associate’s in Applied Science--expected Graduation September 2010

Major: Computer Networking System

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC 08/2006- 06/2008

Major: Computer Engineering

Completed approximately 28 credits hour

Technical Skills:

 Engineering and Technology — Knowledge of the practical application of engineering science and technology.

 Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

 Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

 Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

 Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

 Electronic measuring probes — Logic probes; Probe card devices; Probe stations

 Low voltage alternating and direct current AC DC panel boards — Alternating current AC power sources; Direct current DC power supplies

 Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

 Engineering and Technology — Knowledge of the practical application of engineering science and technology.

Work Experience:

AMERICAN PRODUCT DISTRIBUTOR, CHARLOTTE, NC

Customer Service Representative, 02/2010- Present

 Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

 Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Darold C. Haskins, Jr.

15815 Umbrella Lane Apt 107 • Charlotte, NC. 28278 Phone 704-***-**** • **************@*****.***

HENDRICK HONDA, CHARLOTTE, NC

Parts Distributor 02/2003- 02/2010

 Received and count stock items, and record data manually or using computer.

 Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.

 Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

 Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

PARTY CITY, CHARLOTTE, NC

Cashier 08/2001-01/2003

 Received payment by cash, check, credit cards, vouchers, or automatic debits.

 Issued receipts, refunds, credits, or change due to customers.

 Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

 Greeted customers entering establishments.

 Maintained clean and orderly checkout areas.

 Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

 Resolved customer complaints.

 Answered customers' questions, and provide information on procedures or policies.

 Cashed checks for customers.

WINN DIXIE, CHARLOTTE, NC

Stocker 11/2000-03/2001

 Received and count stock items, and record data manually or using computer.

 Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.

 Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

 Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

 Kept records on the use and/or damage of stock or stock handling equipment.

 Examined and inspect stock items for wear or defects, reporting any damage to supervisors.

 Maintained cleanliness of aisles and organized throughout the store.

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