Project Manager Management

LAURA KIM

**** *********** ******, ******, ** ***68

925-***-****, **********@*****.***

_________________________________________________________________________________________________

QUALIFICATIONS:

Respected and accomplished technical writer and project manager with experiences in software-as-a-service (SAAS) and consumer products industries. Core competencies include:

- Write clear, accurate, and concise documentations that are highly user relevant

- Skilled at producing pdf user manuals, HTML online help, and training materials. Proficient in all components of Microsoft Office and Adobe Technical Communications Suite (i.e. RoboHelp, FrameMaker, Photoshop, and Acrobat)

- Abundant localization experience. Worked extensively with a third party translation vendor to deliver localized online help in French, German, Spanish, Brazilian Portuguese, Simplified Chinese, and Japanese.

- Excellent analytical and problem solving skills

- Work well in team environments and always a self-starter who works independently with virtually no supervision.

- Excellent communication and interpersonal skills.

- Exceptional ability to organize complex problems and scenarios into simple, clear, user friendly communications

- Possess ability and passion to quickly learn new technologies.

- Extensive chemical product development, project management, and people management experiences.

- Extensive international experience. Fluent in Korean and have basic conversational and writing skill in Japanese. Worked on a two-year expatriate assignment in Korea.

- Once upon a time, was a concert pianist

_________________________________________________________________________________________________

PROFESSIONAL EXPERIENCE:

DELL INC., Fremont, CA, Aug. 2006 – Feb. 2012, Senior Technical Writer

Served as principal technical writer to generate highly effective customer-facing documentations for Distributed Desktop Management (DDM) and Software Asset Management (SAM) SaaS products.

Selected accomplishments:

- Authored HTML based online help for DDM. The project was accomplished on time and under budget with high degree of technical accuracy and user relevancy despite the complete lack of specification documentation and delay in product development. Also served as a subject matter expert assisting the internal beta user group.

- Authored Getting Started Guide documents to support deployment activities.

- Authored HTML based online help for the SAM product, converting content from 26 disparate pdf documents.

- Worked with internal QA team and a third party localization vendor to localize DDM online help into 6 different languages.

- Upgraded and maintained all product release documentation (including release notes) to support over 10 upgrade releases.

- Authored many end user aids for component services such as online backup and data encryption services.

- Developed troubleshooting support knowledge articles for level 2 and 3 support agents

* DDM is a SaaS application, which enables IT administrators to manage Windows-based devices from a centralized console. Desktop management functions covered in the product are: device management, device discovery, patch management, anti-virus management / client firewall management, software

distribution, software license management, online backup, and data encryption.

* SAM is a SaaS application, which enables IT administrators to view and report on hardware and software deployment status and facilitates software license compliance assessment in enterprise environments.

TaxLifeBoat.COM, Sun Valley, CA, Jan. 2009 – May 2009, TECHNICAL WRITER (Contract Position)

Created tax strategy documents and white papers, which served as content for the website. More specifically, researched tax strategies, articulated advantages and disadvantages, and described steps to implement for all assigned tax scenarios. Strategies written include how to negotiate settlement with the IRS using offer-in-compromise and how to remove tax liens.

* TaxLifeboat.com is a full-service tax resolution firm geared toward tax professionals. The website contains financial, systems, and decision analysis tools and strategies to assist tax professionals to make informed decisions on how to resolve tax issues and how to stand up to the IRS

EVERDREAM CORP. (acquired by Dell Inc. in 2007), Fremont, CA, Dec. 2004 – Aug. 2006

ACCOUNT / PROFESSIONAL SERVICES MANAGER

Made successful and seamless transition from consumer products to high tech industry. Managed many high profile accounts including Korean Air Line (conducted business in Korean) and provided primary support from pre-sale to contract renewal.

Selected accomplishments:

- Managed over 20 high profile accounts including Korean Air Line and ADP. Provided primary support for overall account maintenance, customer satisfaction, eventually leading to contract renewal.

- Deployed new accounts serving as an effective liaison between the internal engineering team and customer IT project manager.

- Worked with customers to gather requirements, conducted pilot trials in accordance with project scope and success criteria. Coordinated meetings and agendas for periodic review; and recommended new value-adding services to customers.

THE CLOROX COMPANY, Pleasanton, CA, GROUP MANAGER, 1998 – December 2004

Spearheaded product commercialization life cycles – from inception, production, and finally to go-to-market – in accordance with corporate objectives. Coordinated with outside departments to define project requirements. Presented status and results to senior management to aid decision making. Led teams of chemists and engineers to deliver the product development portion for all assigned projects to success.

Selected accomplishments:

- Managed high profile commercialization projects and personnel to support over 12 Clorox products. Some of wildly successful product introductions include Clorox Disinfecting Wipes and Formula 409.

- Provided technical support for the Asia Pacific division while serving as an expatriate technical manager in Korea.

- Served on the acquisition due diligence team of a leading consumer product company in Korea.

- Provided technical presentations at sales meetings and press conferences in Thailand, Malaysia, Taiwan, Japan, and Korea.

- Led major cost savings initiatives

- Authored Combat Handbook and the Bleach Answer Book, which served as product training manuals for new scientists and brand managers

__________________________________________________________________________________________________

EDUCATION

Bachelor of Engineering in Chemical Engineering & Mathematics – Vanderbilt University, Nashville, TN

Contact this candidate