Customer Service Sales

Jordan K. Daley Phone: 801-***-**** Email: ************@*****.*** 1012 W 920 South Spanish Fork, UT 84660

Accomplished sales and business professional experienced in medical device sales and demonstrated performance in account growth and management, customer service and needs analysis, presentation, negotiation, marketing, and program development and implementation. Multiple computer software and language competence. An understanding of business practices that are based on real experience work.

EDUCATION

Bachelor of Science in Business Administration

Dixie State College of Utah May 2009

• Emphasis in Computer Technology and Design

• Attended on Athletic Scholarship

Masters of Business Administration

University of Phoenix Expected May 2012

EXPERIENCE

Territory Sales Representative; COMPUMEDICS 2010-Current

Sold sleep system equipment to directors, managers, doctors, and administrators of different hospitals and sleep centers throughout the western United States.

• Developed new relationships with key decision makers within territory

• Brought a struggling territory to close $450,000 in last 6 months of 2010 over exceeding quota

• Responsible for all cold calling and all lead generation within territory

Lead Sales Representative; VERIZON WIRELESS 2009-2011

Used sales sequencing and discovery questions to help Identify customers needs, and sold products accordingly. Qualified each customer effectively causing low return rate on purchased equipment.

Used cold calling to attract new businesses and consumers. Ensure optimal customer service levels.

• R2B champion; In charge of contacting Potential new and existing businesses

• Ranked #1 in the district for month of April and #4 for month of August out of 103 reps.

• Promoted to district lead rep for continuous sales success and model behavior.

• Exceeded quota on a continual basis reaching 124% quota MTD.

Relocation Specialist; ALLCONNECT INC. 2008-2009

Assisted movers with setting up utilities while recording and organizing daily sales reports.

Delivered consistent excellent customer service. Utilized cold calling as a source to drive in traffic on low volume traffic days, which contributed to month over month top sales performances.

• Diamond Club Recipient (Top ten sales agent out of 150 agents)

• Top Ten sales recognition for several months

• Gold status for achieving excellent performance in Quality Assurance

Sales/Marketing Manager; DRY CONCEPTS CARPET CLEANING 2007-2008

As a manager I was in charge of implementing advertising strategies to attract new business and consumer accounts. Responsible for scheduling, invoicing, recording transactions and quoting as well as following up on crew performances. Regularly contacted past customers to ensure satisfaction and schedule next service.

• Promoted to sales manager after only two months of being a cleaning technician

• Developed struggling business into being profitable and stable by successfully implementing marketing strategies and Customer Relationship Management (CRM).

COMPUTER SKILLS

Software: Microsoft Word, Excel, Access, PowerPoint, Adobe Illustrator, Photoshop, Flash, Dreamweaver, Final cut pro and Text Edit. Hardware: MAC-OS, IBM-PC, Windows, Printers and Scanners. Languages: HTML, Java, CSS, and C++.

ACHIEVEMENTS

Assisted Chair member in the DECA organization at Dixie State College

Captain of high school baseball and basketball team.

Captain of College baseball team at DIXIE and CSI

Deans List at College of southern Idaho

Defensive Player of the Year Award for scenic west athletic conference

All-Region honors at CSI

2-time All-State honors in high school.

Full-ride scholarship for all 4 years of college for demonstrated success and achievements.

9 letterman awards. 3 year football. 2 year basketball. 4 year baseball

Top 5 finalist for most athletic award in state of Utah out of more than 1,000 Athletes.

Defensive Player of the Year as a junior in high school for 4A

Gold Glove award and 2-time All Tournament team at sunshine tournament.

As a senior led the league in steals per game in basketball. Averaging 3.67 SPG

Ranked #1 out of all short stops to play for Spanish Fork Dons by coaching staff

Selected to the student council as a freshman

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