Customer Service Human Resources
Resume:
ERICA R WELTI
Lake Stevens, WA
98258
Cell :425-***-****
Email: *****.******@*****.***
OBJECTIVE:
To obtain an administrative position and excel in a career that will allow me to continue moving in a positive forward direction.
WORK HISTORY:
IMR INC.
Debt Collections
March 2012- Present
Manager of the Financial Department
My time at IMR has given me many skills to bring to an office. This position has required to me to be a self starter and to always be ready for a new challenge, it has also given me the confidence to take on special projects and to deliver results in a way that shows intelligence and competency.
• Print checks twice daily
• Prepare and apply two ACH deposits daily
• Daily excel graph; payments (gross and net), percent of monthly goal, adjustments from previous month
• Typing and 10 key
• Data entry
• Maintain several files
• Direct calls through multiple phone line system
• Respond to and act on Administrative requests with various demands
• Accounts payable
• Assist others in financial department
• Oversee clerical department
• Assist with payroll
• Assist in Human Resources
• Correspond with clients
• Prepare clerical requests
• Manage time in a way that allows me to complete a heavy workload each day
• Work with sensitive confidential information
• Implement policies
• Keep up in a fast pace, competitive environment
ACHIEVEMENTS:
• Recognition for quality and accuracy of daily graph
• Promotion to management after only three months
• Implemented appropriate changes that saved the company thousands of dollars each month
CHESTERFIELD SERVICES
Oct. 2006- March 2012
In home care provider
The responsibilities of this job are vast and varying. Consumers need assistance with all aspects of daily life, from keeping an organized, clean and safe living environment to crucial personal hygiene and never ending moral support from a friendly, competent face they know they can count on for anything, big or small.
• 60 plus hours of continuing education care giving class
• very close attention to even the small details
• give in depth customer service
• communicate exceedingly well even in difficult situations
• organize time well to accomplish everything that needs to be done on a daily basis
• great deal of patience
• strong analytical skills
• accustomed to high stress work situations and reacting calmly and accordingly
EDUCATION:
MARYSVILLE PILCHUCK HIGH SCHOOL
Sep. 2002- Jun. 2006
Marysville, WA
Speech/Debate, Auto technology
I was taught successful oral and written practices as well as basic computer skills that have allowed me to convey my thoughts very easily and professionally.
• Competent use of Microsoft Word
• Confident in ability to be understood
• Aware of my environment at all times
• Comfortable asserting myself and speaking to groups
• Work very well under stress and deadlines
SOFTWARE/SYSTEMS SKILLS:
I have experience with some basic computer systems such as Microsoft Word and Excel as well as proficient, self taught use of internal computer system at IMR.
• Extensive use of Microsoft Word for school and recreation
• Experienced in various uses of Microsoft Excel
LANGUAGE SKILLS:
Basic Spanish
• Speak, read and write some basic Spanish
• Two years of Spanish classes
REFERENCES:
Delores Clark
Consumer
Chesterfield Services
Melissa Kesler
Co-worker
Client services, IMR Inc.
Jon Lofgren
Co- worker
Human Resources, IMR Inc.
Katie McCaffrey
Employer
Nanny
Contact this candidate