Customer Service Management
Resume:
Maria Farrah Rondina
Las Vegas, NV 89128
Cell No. 702-***-****
Employment Background:
BENCHMARK ASSOCIATION SERVICES Property Management
Sept. 27, 2008 - March 11, 2010 Customer Care/Compliance
Answer all homeowners’ inquiries.
Assist homeowners with gate remotes, keys and Architectural Applications.
Update inspection logs on homeowners’ file using C3 (Complete Control for Communities) program and sending out letters through “Letterstream” program.
Update minutes from the Executive Hearing on the homeowners’ file.
Assisting the Front Desk in their daily task (Telephone Operator) if needed.
File documents of homeowners.
MARRIOTT COURTYARD
April 2008 - September 2008 Front Desk
Checking-in and checking-out guests.
Making sure rooms are ready for guest by inspection.
Assisting guests in all their inquiries.
Making sure supplies (towels at the pool and sundries) are well stocked.
PARIS LAS VEGAS CASINO
March 2004 - November 2006 Cage Cashier
Verifying cash drops.
Issuing banks to cashiers and bartenders.
Cashing out chips, tokens and monies.
November 2003 – March 2004
Sales Associate
Provides excellent customer service.
Promotes selling of merchandise.
Communicates consistently with supervisor.
Complete job assignment.
Assist with associate sale and special events.
AYALA PROPERTY MANAGEMENT CORPORATION
Property Management – Makati Philippines
April 3 ,1995 – Feb. 15, 2004 Building Administrator
Attends to all customer service requests/queries.
Ensures that all building facility qualify standards are
thoroughly met.
Maximizes project costs and assures quality through
a system of job contracting.
Ensures property management, maintenance, cleanliness
and security of the property are up to standard through
careful selection of service contractor.
Implements and Monitors property improvement program.
Minimizes utility costs through an efficient ENERCON
program without sacrificing customer service.
Prepare operating as well as capital expenditure.
Ensures that revenue targets meet budget commitments.
Skills:
Proficient in Office Windows (Word, Excel, Power Point and Outlook)
Knowledgeable in Complete Control for Communities program
Knowledgeable in Letter Streaming Program
Trainer of Service Providers Development Group
Provides continuous development and enhancement to contractual
Instill to contractual pride and excellence by making them exceed customer expectation, delivering efficient, prompt and innovative services.
Educational Background:
College 1988-1992 Assumption College Makati Philippines
Bachelor of Science In Commerce Major in Management
High School 1984-1988 Assumption College Makati Philippines
CHARACTER REFERENCES:
Ann Mitchell - Admin Assistant, Tierra West 702-***-****
Patricia La Putt – Benefits Manager, UNLV – 702-***-****
Kelly May – Field Training Officer, Wynn Resort – 702-***-****
Catherine Maya – Realtor 623-***-****
Contact this candidate