Anhtien B. Nguyen

**** ********** **

Jacksonville, FL 32210

904-***-****

urb6o0@r.postjobfree.com

Education

• ITT Technical Institute, Jacksonville, FL

-AS Degree in Computer Networking Systems

Certification

• A+ Certification # (COMP001003911417)

Technical Experience

• Installed, configured, and managed Window 2000 Server

• Worked with Active Directory

• Experience with user account management and security

• Experienced with networking installation and troubleshooting

• Set up, troubleshoot, and maintain fault-tolerance of data on peer-to-peer or WAN

• Worked in a high volume environment

• Customer support experience

• Performed installation on Microsoft Office programs and Updates

• Configured and maintained computer equipment

• Inventoried and kept track of equipment database

• Experience with Ghost software

• Demonstrated safety procedure when working with electronic equipment

• Willing to learn new technology

• Able to maintain workplace Code of Ethic

• Able to maintain a professional appearance at the work place

• Able to work well in a team environment

Work History

• RadioShack Service Center

Computer Technician

April 2006 – June 2011

-Computer/laptop/printer repair

-Software troubleshoot

-Customer support

-Research and Multitask

My main priorities were repairing desktop/laptop for Toshiba and HP under manufacture warranty. Other duties include PC setup, configuration, installation, repair and maintenance. I also answer phone and provide technical support to customer and also update customer with status on their unit. I dealt with a lot of software problems and research on ways to solve difficult problems was equally important. Multitask was a must due to the amount of work we have to do at a given time. I keep in touch with a few website to keep myself up-to-date with the latest technology, problems, and equipment. (Sample available)

• Elite Tek

Network Technician

December 2005 – March 2006

-Setup and configure router/switches

-Refresh PCs

This is a contract work with Elite Tek. I worked with NSG and Getronic technicians remotely on configuring and installing router and switches for CitiFinancial branches here in Jacksonville and Georgia. I also refresh PC for Home Depot around the city. (Sample available)

• Pomeroy IT solutions

Civil Inventory Associate and Computer Technician

August 2005 – December 2005

-Inventorying electronic equipment

-Setup/configure PCs and software

This is a contract work with Pomeroy divided in two phases. The first is working with civil employee from the Jacksonville IT department inventorying IT related equipment throughout the city. The second phase is working with Pomeroy technicians setting up over 500 computer/printer and installing software on those computer/kiosk for the downtown library during its construction. (Samples available)

Honors & Awards

-Member of Technical Honor Society

-Ace Award for demonstrating excellence teamwork

-Certificate of Achievement

References

Mike Perlowich

Service Center Manager

904-***-****

Contact this candidate