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Manager Customer Service

Location:
Howell, New Jersey, 07731, United States
Salary:
to be discussed
Posted:
March 26, 2011

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DOLORES ANN FULGHAM

** ******* *****

HOWELL, NJ 07731

732-***-**** (C)

732-***-**** (H)

OBJECTIVE: To obtain a position with a reputable company in which growth and a future career is attainable.

EDUCATION: St. Patricks High School, Sept 1976 - June 1980: Major: Business

EXPERIENCE:

Transportation Coordinator: Landstar Systems, 1599 Meeting House Road, Sea Girt, NJ 08601 (August, 2010 – Present)

• Track & Trace deliveries and pick ups

• Enter orders into Landstar Online

• Post available loads on Internet Truckstop,

Dispatcher: Sleepy’s Distribution Center, 11 Applegate Drive, Robbinsville, NJ 08761

(July 2009 – August 2010))

Coordinate and process 60 drivers daily loads

Monitor Agentek status on drivers to ensure DOT regulations are met

Process all customer invoices for drivers

Confirm warehouse status on shipments to load.

Run daily VIP and Truck Load report for management

Handle all COD payments from drivers and merchandise returns

Confirm all next day customer orders and address’

Handle changes and/or additions from sales associates

Customer Service Manager: Evans Delivery Company, Inc. 3317 Business Center Dr., Chesapeake, Va 23323 (March 2007 – December 2008) 757-***-****

Order Entry

Set and confirm delivery appts.

Import/export booking confirmation

Process detention charges/billing

Download steamship line orders off websites

Assistant to dispatch, office personnel, billing and payroll dept.

Trouble shooting port and customer issues

Local Dispatcher: Bridge Terminal Transport, 1305 Cavalier Blvd., Chesapeake, Va 23323 (April 7, 2003 – February 2006) 757-***-****

Dispatch fleet of 135 owner operators

Order entry of new accounts and updates

Rate quotes

Trouble shoot pier and/or customer issues

Payroll for owner operators

Office Manager: OST Trucking Co., 1 Atalanta Plaza, Elizabeth, NJ 07201 (August 26, 2002 – March 14, 2003) 1-800-***-****

Manager of office/dispatch personnel

Controller of comchecks and office expenses

Hiring of owner-operators

Process detention / per-diem billing

Verified w/Corp office any employee PTO’s

Dispatcher/Billing: Thor Transportation, Inc. 3975 So. Military Hwy Chesapeake, Va 23323 (Dec. 2, 2000 – April 2002) 757-***-****

Handled fleet of 30 owner operators

Confirmed order with brokers

Load search on DAT system

Invoiced deliveries

Appointment setting

References: Available upon request.



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