Sales Management
Resume:
RAJEESH OTHENANDIYIL
Fort Mitchell, KY 41017
*********@*****.***
Professional Summary
Around six and a half years of overall IT experience, with strong background (6 years) in Siebel CRM related technologies both technically and functionally.
Good knowledge of Siebel Tools, Configuration, Scripting, Workflows, EIM, Reports, EAI and other integration techniques.
Worked extensively in Siebel Modeling/Designing, Configuring Business Layer and Modifying Database Schema.
Have worked in a variety of Siebel Applications including Financial Services, PRM, Field Services, Pharma, Call Center, Sales etc.
Have worked in different Siebel Modules like Product and Catalog Administration, Product Configurator, ePricer, Customer Order Management (COM) etc.
Extensively Designed and Developed Siebel Reports in Actuate. Have beginner’s knowledge in BI Publisher reports.
Experience working in Siebel with different databases like MS SQL Server, Oracle, DB2 in both Windows and Unix environments.
Extensively worked in Point-Point Integration using windows batch jobs for EIM Loads and File transports. Have good understanding of the EAI, including inbound/outbound interfaces, web services, VBC and EBC.
Have worked in a variety of project environments like Implementation, Enhancement & Production Support, Onsite-Offshore, Upgrade etc in different roles like Designer, Technical Lead, Onsite Coordinator, Offshore Team Lead, Lead Developer etc. Also worked in projects with a variety of execution models like Agile/Iterative development, Waterfall model etc.
Skilled in handling multiple tasks and managing a small team, effort estimation, meeting deadlines, coordinating project schedules, releases, meeting with clients and addressing their concerns.
Works well in a team environment and has good communication and interpersonal skills.
TECHNICAL SKILLS
Siebel : Configuration, Server & Browser Scripting (eScript & VB), Workflows, EIM, EAI.
Reports : Actuate (5, 6, 7, 8), BI Publisher (10.1)
Database : MS SQL Server, Oracle 10g/9i, IBM DB2
Operating Systems : Windows 2003, Unix, Solaris
Others : XML, XSLT, HTML, Perl, Java.
PROFESSIONAL HIGHLIGHTS
EXPERIENC
Wipro Technologies Ltd, Cincinnati OH Nov ’09 to till date
53rd Bank, Sr. Siebel Developer
53rd Bank is a leading regional Financial Institution in the Midwest region. The Siebel SFA application of 53rd Bank supports different business groups like Commercial, Business Banking, Investment Advisors and Operations in creating & pursuing opportunities, managing service requests, on boarding / implementing products and services sold to customers and in providing a unified reporting platform.
Responsibilities:
Independently manage the enhancements to a highly custom module called eForm that is used for on boarding the products and services. eForm is a heavily scripted module with custom validation/printing architecture. As part of the enhancements designed and developed some of the very complex eForms - the task involve creating custom UI, Business Layer, Getting the entire Business Layer as XML using workflow, building XSLT to show the UI objects as an HTML page to take printout, Building validation rules etc.
Design and Develop Actuate reports. Created some of the important Actuate reports for the business. Also looking in to the feasibility of migrating existing Actuate reports in to BI Publisher reports.
Working with Client team in implementing new modules like Siebel CRM Desktop, designing and implementing new interfaces as part of the enterprise level application landscape changes.
Environment/Software: Siebel 8.1.1 Financial Services, Unix, DB2, Actuate 8, BI Publisher 10.1.3., XML, XSLT, HTML
Wipro Technologies Ltd, Bangalore, India April ’09 – Nov ‘09
Novo Nordisk : SELAS – Module Leader
Novo Nordisk is a Pharma Major in Europe that specializes in products related to Diabetes care. The project – Novo Nordisk European Union Sales Excellence Leveraging Automated Solution (NNEU SELAS) was a multi lingual, multi country (30+ countries in Europe), multi year implementation project that followed iterative methodology for execution. The intention of the project was to build a unified platform for the indirect sales operations of the company through out the Europe (and possibly extend it at global level later) replacing individual applications existing in different Affiliates (countries). The major business processes targeted by the Application were Call Planning, Time Reporting, Segmentation and Targeting and Integrated Reporting using Siebel Analytics.
Responsibilities:
Performed the role of a Module Leader for Conceptualizing, Designing, and Developing Time Reporting module. Time Reporting was a very complex (different affiliates had different set of requirements) and functionally important module, as it was the platform to calculate productivity and compensation of individual medical representatives. As module lead Designed and Developed the complex module, and iterated through the design process multiple times to satisfy the usability and performance requirements of the client.
Worked on functional design of other modules like Characteristics, Call Planning etc.
Environment: Siebel 8.0 Pharma, Windows, Oracle 11g.
Wipro Technologies Ltd, Rochester, NY/ Bangalore, India Sep ‘06 – Mar ‘09
Xerox Corp: Onsite Coordinator, Tech Lead, Offshore Team Member
Xerox Crop. is a fortune 500 document management company with revenues over 16 billion USD. The projects intended to support and enhance three of Xerox’s Siebel Applications - Siebel PRM (7.0.4), Siebel Falcon (Field Services) Application(7.5) and Tele Web (Siebel 6.0) Application. The Siebel Partner Relationship Management Application of Xerox intends to manage all the Dealers and Partners of Xerox in the North American region. There are 8 different Partner Portals that are based on the Product Lines and a Partner Manager application that is used by Xerox employees. The Application supported different Partner management activities like Partner recruitment, Order management, Product and Pricing management, Literature Management etc. Falcon is a Siebel Field Services application that is used to support the Managed Services business model of Xerox. The Application is primarily used for inventory management and internal order replenishment processes. The Siebel Teleweb Application was a Siebel 6.0 Call Center application that was primarily used for sales and service support of Xerox Equipments.
Responsibilities:
Worked in a variety of roles. As an Onsite coordinator and Tech Lead worked from Dec 15th 2007 – Jan 05th 2009 in Rochester, NY. The responsibility included interacting with client teams to gather and consolidate user requirements, Estimate the efforts for the requirements, Plan capacity of the team for the quarter and decide scope of activities for the quarter, Develop High Level design, Manage offshore team technically, Participate in User Acceptance testing etc. Designed and developed Custom functionalities like enhanced Order management functionalities using Siebel Product Configurator, ePricer etc. Designed few of the point-point interfaces with legacy applications (some mainframe application) using windows batch job, DTS, ftp, Perl script etc.
Worked as an Offshore Team lead from Jan 2009 – Mar 2009 for Analyzing the PRM Application for Upgrade. The intention behind the activity was to figure out the cost and benefits of doing an Upgrade against a re-implementation. Managed a team of 4 juniors at offshore and conducted a mock upgrade at offshore.
Worked in Offshore as a Team Member during Dec 06 – Dec 07 in managing and enhancing the Siebel Teleweb, PRM and Falcon applications. As part of enhancing Teleweb application worked to design and develop Inquiry & Problem Resolution (I&PR) module based on the service request module to handle service support for Xerox Equipments. Also handled the quarterly enhancement requests to PRM and Falcon applications.
Environment: Siebel Call Center (6.0), Siebel PRM(7.0.4), Siebel Field Services (7.5), EAI, Web Services, EBC, VBC, Siebel Upgrade, MS SQL Server, Oracle 9i, Unix, Windows, Windows Batch scripting, Perl, Actuate.
Patni Computer Systems, Bombay, India Dec ‘04 – Sep ‘06
GE Commercial Finance
GE Commercial Finance is the financial arm of General Electric with over $300 billion in assets and operations in more than 35 countries. The project CF Horizon intended to manage and enhance the Siebel 7.0.4 Sales Application of Commercial Finance, and at a later point of time intended to upgrade the application to the then latest Siebel 7.7 version. The Siebel Application was used by 9 different business groups of CF based on the targeted customer segment and region. The project had a huge set of complex Actuate reports that were primarily used for sales pipeline management and forecasting. (More than 200+)
Responsibilities:
Worked as an offshore developer supporting and managing the Siebel application. Designed and developed some of the Actuate reports.
Prior to the Application Upgrade, did an impact study. During upgrade, came up with a repository validation methodology to identify & troubleshoot some of the upgrade issues. Also developed a standardization framework for Application Views and reports. Reduced the number of reports to less than 40 after the upgrade.
Environment: Siebel 7.0.4 Sales, Siebel 7.7 Sales, Siebel Upgrade, Actuate 6 & 7, Oracle 9i, Unix.
Patni Computer Systems, Pune, India Aug ‘04 – Dec ‘04
HAVM - Hitachi Data Systems: J2EE - Software Engineer
Hitachi Data Systems is the software wing of Hitachi Corp that specializes in Software storage device related technologies. HAVM – HiCommand Archive Volume Manager was the J2EE project that was intended to create a GUI for Hitachi’s HiCommand series of SAN products.
Responsibilities:
Worked as a J2EE developer using Java, JSP and struts framework. Created Low Level design from High Level designs.
Worked as a Defect Prevention representative of the team analyzing the defects, root causes and proposing ways to prevent defects. As a DPR conducted monthly team meetings.
Environment: Java, JSP, Struts Framework, HTML, JavaScript, Windows, Unix, Solaris.
EDUCATION
Post Graduate Diploma in Management (Information Systems and Operations Management) - March 2004 - Amrita Institute of Management, Coimbatore, India.
Bachelor of Technology in Mechanical Engineering – June 2001 - Kannur University, Kerala, India.
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