Customer Service Sales

Qualifications Highlights

● Team player, leader, hardworking and energetic

● Extensive background in customer service and call center environment

● Extensive knowledge of computer hardware

● Excellent troubleshooting skills

● Extensive knowledge of TCP/IP networking and Internet protocols

● Provided a leadership role in a team environment

● Demonstrated ability to meet deadlines, set priorities

Experienced Computer Programming Skills

• Experienced Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express, lotus notes

• Experienced Operating Systems: Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7, MS DOS, including 64 and 32 bit systems

• Other Systems: Tandem, Sales force, Dialer (high inbound and outbound calls), Tandem, Para data

WORK EXPERIENCE

Staffmark | Atlanta GA

Contractor (Home Depot) Staffing Coordinator| December 2011- To Present

• Confirmation of receipt of applications

• Scheduling of phone and in-person interviews

• Conducting phone interviews

• Confirmations of hiring procedures

• Completion of hiring paperwork

Payment Processing Inc. |Newark, CA

Technical Support Specialist| June 2011-September 2011

• Aid in installation and training of merchants on point-of-sale functionality

• Manage incoming technical support cases via phone, email, and website

• Process all point-of-sale equipment supply orders as requested and Insure all orders are deployed in a timely manner

• Building and testing programs files for point-of–sale terminals

• Support sales by assisting with product decisions and sales call support, by cross selling and up selling.

Fundtech (formally BankServ) |San Francisco, CA

Technical Support Operations| April 2007 – June 2011

● Train and supervise new and existing IT Support staff at all company locations.

● Serve as a liaison for business operations Manager during meetings with upper level management.

● Effectively supervise, maintain and mentor a highly trained staff to support escalated calls

● Provide customer support for the various company products and services.

● Provide hardware support for check scanners and credit card devices.

● Perform transaction research as necessary.

● Handle both routine and complex technical problems.

● Communicate effectively with customers.

● Re-create customer reported issues, identify software defects, and escalate when necessary.

● Document support issues in appropriate tracking system.

● Contribute written documents to knowledgebase for internal and external consumption.

● Work independently, using good judgment, tact, and discretion.

● Create solutions to assist in the training of teammates using webinar

HERO| Pleasanton, CA

Loan Specialist| May 2005 – April 2007

● Student loan processes including electronic application certification, electronic funds

● Transfer, posting and reconciliation, cancellations and returns, withdrawal correspondence,

● Graduation date changes, entrance and exit loans, and verify loan eligibility before releasing funds.

● including but is not limited to reviewing monthly default/delinquency reports,

● Default management forms and publications, and contact borrowers who have been reported as delinquent by TGSLC.

● Counsel and advised students about financial aid opportunities, application procedures, college Policies and eligibility requirements.

● Maintain a working knowledge of current Federal, State, and local statutes, regulations and policies governing the administration of Federal Title IV student financial aid.

Comcast| San Rafael, CA

Dispatcher | October 2003 - May 2005

● Dispatcher Responsible for dispatching appropriate technical personnel To resolve service issues;

● receive and give accurate information to field Employees; monitor activity of technical field staff through radio contact;

● Provide information to field Employees through work order, customer service information, and outages

● Contact customers to verify schedule date and time as necessary; schedule Missed appointments.

● Communicate with customers to advise of status; compile schedules, assign and print work orders.

● Complete, maintain, and prepare various required operational reports, logs and files of internal processes, including end user support and training.

EDUCATION

Vallejo High School - Vallejo, CA Received Diploma 1997

University of Phoenix - Information Technology 2007 – Present

References Available Upon Request

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