customer service rep.

Tracey Murrell **** Monterey BLVD

Euless, TX ****0

Home: 817-***-****

***********@***.***

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Objective

Seeking a challenging growth oriented position as a Customer Service Rep. Lead or Sales where my skills in communication, organization and the ability to work effectively as part of a team will be of an asset to a company.

Experience

First Cash

May 2008 - April 2009 Customer Service Euless, TX

• Informing customers of other First Cash products and services.

• Conduct outbound calls to gather additional information from customers as needed.

• Responding to and resolving customer inquires, regarding short-term consumer loans.

• Training new employees.

Aspen Surgical

March 2005 - February 2008 Customer Service Rep. Caledonia, MI

• Data entry of, phone, fax and email orders.

• Satisfying customer’s questions and complaints.

• Professional, detail oriented and organized.

• Team lead.

5/3 Bank

February 2002 - March 2005 Customer Service Grand Rapids, MI

• Taking incoming calls from current customer and answering questions on there accounts.

• Also take calls on mortgages and new loans.

• Help open and close accounts.

• Inbound and Outbound sales on current products.

• Sold products based on a customers need.

Education

Grand Rapids Community College

1994 Grand Rapids, MI

Creston High School

1984

Grand Rapids, MI

Highlights of Experience

Knowledge of fax machine, ten key and filing. Trained and supervised groups as well as functioned as a Team Leader. Ability to handle multitask and excellent written and verbal skills. Proficient in Microsoft Word, Office, Data Entry and Excel. Maintain in-office calendar and training calendar, keeping track of schedules and appointments, organized mailing of monthly newsletter.

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