NOLAN COWANS

**** ****** ***

Springdale, MD *0774

202-***-****

uqd77l@r.postjobfree.com

VOICE-DATA NETWORK ENGINEER

Telecommunication Systems/ Computer Installation

Data and Voice Communications / Networks

Plant Engineering / Technical Documentation

Call Centers / Hardware & Software / Maintenance

I have installed, configured and maintained

telecommunications equipment and software in

both large and small work environments,

including military and civilian facilities. By

simplifying and re-engineering systems I have

greatly enhanced user satisfaction and

reliability. I trained both technical staff and

end users to optimize operability.

- Engineering and installing computerized

switching systems

- Designing and implementing Quality Assurance

measures

- Performing technical site surveys

- Redesigning and rebuilding telecommunications

networks

- Training and developing technical staff

Key Skills: Total-systems analysis, including

hardware and software. Configuring

telecommunications systems. Network engineering & analysis

PBX engineering and

maintenance. Consolidating, rebuilding and

reconfiguring legacy systems. Developing

training curricula for technical staff and end

users. Creating quality assurance plans and

procedures.

Associate of Applied Science, Electronic Systems

Technology, Air Force Community College.

Numerous trainings and certifications in

telecommunications switching, installation and

maintenance with US Air Force and Nortel

Networks, including Certified Support and

Technology Specialist ratings.

CAREER HISTORY

Network Operations Center Engineer, Wyle

Information Systems, 2007 to Present. Support

FAA voice telecommunications systems. Conduct

operations and maintenance of Nortel Networks

Meridian 1 Opt. 81c system, voicemail, call

center server and T-1 trunk circuits.

Telecommunications Technician, American

Institute for Research, 2004 to 2007. Managed

daily operation and maintenance of Nortel

Meridian 1 routing and switching system

including voicemail and call center server.

Engineered customer database for all PBX

processes and administration. Install, configure

and maintain T-1 circuit.

Telecom PBX Engineer, XO Communications, 2000

to 2004. Daily operation and maintenance of

Nortel Meridian 1 system including voice mail

and call center server. Supported remote sites

and engineered customer databases for PBX,

interfaced with equipment vendors and managed

all system installation, configuration and

record keeping.

Senior Voice Engineer, Nextel Communications,

1998 to 2000. Operated and maintained Nortel

Meridian 1 Opt. 81c ACD/Administration switch.

Maintained records and assisted network

engineers in circuit and switch installation.

Coordinated move of call center PBX and trained

call center agents on proper use of system.

Earlier: PBX Technician, IBM/Advantis,

Communications Technician, Network Systems

Solutions, Inc., Communications Technician,

Tricom Communications, Central Office Equipment

Technician, US Air Force.

Education & PROFESSIONAL DEVELOPMENT

Associate of Applied Science, Electronic Systems Technology, Air Force Community College.

Candidate, CCENT, CCNA, MCTS and MCITP Certifications.

Network + Certified.

Cisco Certified Network Associate training.

Microsoft Server 2008 Network Configuration Training.

Microsoft Server 2008 Active Directory Training.

Microsoft Server 2008 Administrator Training.

Microsoft Certified Technology Specialist Windows Vista.

U.S. Air Force Dial Central Office Equipment Technician, (Technical Sergeant, E-6).

Nortel Certified Support Specialist (NCSS) in Enterprise Solutions Voice.

Nortel Certified Technology Specialist (NCTS) in Converged IP Telephony Solutions.

Nortel Meridian 1 options 21E - 81C Installation and Maintenance certification.

Nortel Meridian 1 DTI/PRI Installation and Maintenance certification.

Nortel Meridian 1 ACD A-C2 Feature Administration certification.

Nortel Meridian 1 Basic/Network Alternate Route Selection (BARS/NARS) High-Performance Networking.

Nortel OTM Billing & Administration.

Nortel BCM Administration.

Nortel CallPilot Administration.

Compunetix Conference System Advanced Maintenance Training.

Mitel SX-100\200 Installation and Maintenance.

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