Product / Project Management, Marketing Support, A/P

Catherine M. Dabir

**** ****** *** *******, ** 94002

P: 650-***-****

C: 650-***-****

********@*****.***

Career Profile

I am a self-motivated manager with 16 years experience in the Bankcard / financial services industry. My experience encompasses project management including research, analysis, design, testing and successful implementation of new and existing client products. I am experienced in product management, data analysis, global client support, and have excellent communication and analytical skills. I have also been responsible for designing and performing presentations to all levels of management throughout the United States.

Office Software Knowledge

Microsoft Word; PowerPoint; Outlook; Excel; Access; MS Project; Visio; Adobe Acrobat

Core Competencies

Project Manager:

Managed the design, creation, development, testing, implementation, and ongoing support of multiple physical and web-based internal and external applications for Visa, Inc.

Created business requirements, change management documentation, project plans, UAT test scripts, application user guides, and communication to management, clients and stakeholders.

Primary liaison for projects and enhancements for global clientele.

Responsible for identifying any potential impacts projects may have on other applications.

Product Manager:

Experienced in all phases of product management, including:

o Service level agreements

o Vendor relationships

o Production support

Primary liaison for problem resolution for global clientele.

Responsible for all training materials and presentations of multiple products.

Managed staff that provided day to day support and operations.

Designed pricing structure.

Provided ongoing monthly status of revenue and growth of products.

Trainer:

Created presentations for all levels of clients to minimize client risk and reduce back office operational losses.

Managed seminars, both generic and customized, throughout the United States.

Designed and marketed educational training materials to clients.

Trained staff to assist with presentations / seminars.

Created monthly reports for top 20 clients to assist in reducing back office costs.

Work Experience

NVIDIA (Contractor), Santa Clara, CA – Aug 2011 to present

Contractor, through West Valley Staffing, with the NVIDIA Marketing Group. Duties include relationship support with the Original Equipment Manufacturers, processing and monitoring invoices through the MDF accounts, generating / updating spreadsheets related to OEM marketing activities and ensuring OEM customer requests are completed. Assist in trade show organization and preparation. Assist OEM Marketing Manager with updating shared OEM websites and other related sales support tools. OEM’s include Hewlett Packard, Dell, and Lenovo.

Branson, Brinkop, Griffith & Strong, LLC, Redwood City, CA – Oct 2008 to August 2011

Responsible for general accounting functions including payables, receivables, and invoices. Responsible for streamlining and minimizing the invoice and error control process. Created a user guide for all accounting and invoicing processes used by Accounting and General Services groups.

Visa Inc., Foster City, CA - Feb 1992 – May 2008

Business Leader, Customer Service and Implementation - Sept 2000 – May 2008

Oversaw the production of global products including managing revenues, expenses, inventory management, distribution, vendor management, and customer support. Directed and monitored all activities for medium to large projects from business need to implementation and delivery.

Coordinated with global business partners to understand issues, develop requirements, and identify alternatives based on stakeholder needs. Provided consistent and comprehensive status reports and project updates. Managed full time and contractor staff.

Project Manager, Membership and Statistics - April 1997 – Sept 2000

Designed custom applications, user guides, and procedures for clients. Provided training to users on new custom applications. Primary support contact for custom applications.

Program Manager, Service Quality - Oct 1994 – April 1997

Partnered with top 50 bankcard clients to improve profitability by reducing back office expenses, data errors, and fraud losses. Supervised and performed training seminars for US financial institutions and major retailers. Provided quarterly reports to financial institutions and merchants to assist in improving profitability.

Business Analyst, U.S. Risk Management - Feb 1992 – Oct 1994

Managed the accuracy of fraud database information files. Created customized fraud reports for internal staff and clients. Established and supported the Automated Risk Management Authorization Program.

Organized Visa client best practices seminars to increase fraud awareness and create industry best practices standards.

Great Western Bank, Northridge, CA - Oct 1990 – Aug 1991

Bankcard Operations Supervisor

Supervised day to day operations and communications between Great Western and third party credit card processor. Coordinated special projects and new program testing and implementation. Organized systems support and technical enhancements within Bankcard Operations.

First Data Corporation, San Mateo, CA - May 1986 – Aug 1990

Senior Account Representative Client Services

Primary client support contact for Issuers and Acquirers. Managed special projects such as the affinity, Gold card, and bankcard bonus programs. Coordinated new product implementation and production changes and on-site training.

Education

Notre Dame de Namur University, Belmont, CA

Bachelor of Science degree with double major in Finance and Management

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