Customer Service Administrative Assistant

L. Mich’ele’ Val’lien

**** ****** **** # ***

Dallas, TX 75237

Phone 214-***-****

Email: *********@***.***

Objective:

To obtain a position as administrative support and proving that I am a valuable asset; by maximizing my organizational skills with the opportunity for a challenge in personal and professional growth, while supporting an employer and co-workers with a high degree of efficiency and stellar customer service.

Work Experience:

September 2010 – Present

City of Dallas Streets Department

Dallas, Texas

Office Assistant II:

Assist the Director, Assistant Directors’, and all of the Executive Staff in all administrative duties. Answer high inbound phone call volume, while ensuring proper extension destination. Greet and provide one-on-one office interface with citizens’, city officials, vendors, guests/off-site managers’/employees. Manage and schedule meetings via Outlook. Gather and organize materials for distribution. Provide name badges and manage Visitor Log-In Sheet. Provide one call resolution for citizens’ concerns. Order lunch for meetings and schedule off site lunch meetings. Communicate effectively both orally and written with people at various levels. Ability to operate office machines including computer, copier and fax machine. Advanced knowledge of office practices and administrative procedures. Provide stellar customer service and listening techniques for escalated phone call issues. Capable of establishing and maintaining an effective working relationship with all levels of management. MOWmentum Program Coordinator, to assist citizens’ in adopting medians to beautify the community. Assist Accounts Payable by setting up the filing system for invoices, and help to process account credits and debits. Enter data in monthly spreadsheets; responsible for all of the marketing brochure designs for citizens’ surveys and interdepartmental flyers, calendars, newsletter and notices.

November 1998 - October 2009

PrimeSource FSE, Inc.

Dallas, Texas

Various positions held during tenure*

Customer Service Professional:

Receptionist:

Ensured proper phone coverage, greeting and interaction with customers, vendors and guests; arranged pickup of couriered mail; primary contact for processing inbound and outbound mail; processed invoices and statements for the Accounts Payable, Accounts Receivable, and Tax departments through data entry onto spreadsheets for tracking; miscellaneous front office duties as assigned. Administered processing of vendor invoices and credits to meet the defined contractual payment terms; posted timely payments to ensure that the discounts did not expire dissolved; maintained the purchase order price verification process through the JDE system; filed and pulled invoices for audit reports.

Executive Administrative Assistant:

Provided support for multiple senior leader executives; maintained various calendars, records, domestic and international travel, and files; composed internal and external communications to staff and clients; screened telephone calls, voicemail and email messages; Coordinated board meetings and supported board members prior to quarterly meetings managed Compensation Committee and Board Book projects; reconciled business expenses to correspond to meeting, travel, dining, and entertainment receipts.

Caterer, Event Planner and Coordinator:

Responsible for planning, coordinating and managing of all aspects of leadership team meetings; manage successful events through efficient planning and implementation; facilitated in-house catering for lunches, special events, and executive presentations; processed meeting logistics including gathering meeting materials including invitations, name badges, agendas, and setting up a/v equipment.

Summary of Skills:

Typing 80 WPM; 10-key 6000 KSPM; detailed oriented; excellent analytical and problem solving skills; stellar customer service skills; ability to administer miscellaneous duties; self starter; excellent organization skills; ability to operate multi-line telephone; outstanding priority management skills, superior verbal and written communication.

Proficient in the following software applications:

Lotus Notes, MS Word, MS XP, Excel, Outlook, PowerPoint, Publisher, JD Edwards AS/400, Experienced Internet/Web User, Knowledge and operation of standard office equipment such as Pitney Bowes postage machine, copiers, printers, fax machines, Lucent/Avaya 6408, and Cisco IP 7960 phone systems with 100 line assistant.

Education:

Stagen Human Performance Program

Dallas, Texas

Gladewater High School

Gladewater, Texas

Diploma Recipient

Contact this candidate