Customer Assistant Associate
Resume:
REBECCA M. SCHRYVER
ELMENDORF, TX 78112
210-***-**** cell
***********@***.***
Career Objective
My career objective is to work in customer service field to assist and help customers. I enjoy this kind of work because it gives me satisfaction of helping others.
Summary of Qualifications
Knowledgment of MS Word, Power-Point and Excel. Have managed up to 50 associates. Coached and motivated associates to perform their jobs to meet or exceed expectations. Handled escalated customers complaints.
Work History
Feb 02, 1998 - Mar 24, 2008
Redcats USA LP - Universal City, Texas
Customer Service Supervisor
Customer service supervisor/ payroll for 100+ associates. Motivate and coach associates to reach or exceed the requirements of the job. Resolved escalated customer issues. Bi-Yearly reviews, wrote and presented to associates. Analyzed and reviewed calls and adjustment made by associates. Ensure all complaints were resolved to the satisfaction of the customer.
Dec 30, 1996 - Jan 31, 1998
Bon Appettite Pastries - Kirby, Texas
Self Employed
set up displays, inventory , deliver pastries, ensure pastries were not expired, billing.
Education
Judson High School - Converse, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Occupational Experience
Customer Service Representatives ( 2 yrs )
Customer Service Supervisor (8yrs 1 mos)
Customer Service Supervisor Internet (2 yrs)
Data Entry (10 yrs)
Computer Skills
Typing Speed: 35 Words Per Minute
Personal Computers
Spreadsheet Software (Lotus, Excel, etc)
Word Processing Software (MS Word, etc)
Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
Texas
Endorsement - P - Passenger
References
Rebecca Fortini
friend
Manuel Sanchez
friend
Cindy Roper
friend/coworker
Redcats USA LP
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