Engineer Service

BLAND B. MURRAY

***** **** ****

MIDDLESEX, NORTH CAROLINA 27557

EMAIL: ************@***.***

PHONE: 919-***-****

EDUCATION

AAA, GENERAL STUDIES, CENTRAL TEXAS COLLEGE

CERTIFICATE OF TRAINING, MICRO COMPUTER REPAIR, FAYETTEVILLE TECHNICAL COLLEGE

FACTORY TRAINING, XRITE CORPORATION, FIELD SERVICE ENGINEER DUTIES

FACTORY TRAINING, WINCOR-NIXDORF CORPORATION, FIELD SERVICE ENGINEER DUTIES

PROFESSIONAL EXPERIENCE

WINCOR-NIXDORF CORPORATION

OCT 2009-PRESENT

Perform duties as Field Service Engineer, with duties including diagnosing and

repairing bank ATM’s. These duties were performed by visual inspection,

performing onboard diagnostic testing and testing with company specific testing

software. Repair equipment in a timely and accurate manner to minimize downtime

for the bank and banking customers.

Other experience and duties include the following

Maintain all assigned company issued equipment in accordance with company

standards to include, company car, cell phone, laptop computer and tools.

Submit all required paperwork in a timely and accurate manner.

Establish, maintain and grow customer satisfaction by providing timely and

accurate service during normal work hours and after normal work hours.

X-RITE CORPORATION

JUN 2001-APR 2009

Performed duties as Field Service Engineer, which included calibrating

Instruments to ISO standards, testing instruments to ensure they were within

factory and industry standards by utilizing industry specific software and test

equipment. Diagnose and repair any instrument not in compliance by replacing

circuit boards or other parts, adjusting electrical voltages as needed.

Communicate with customers regarding the status of their equipment and if any

repairs are needed and the associated costs.

Other experience and responsibilities included the following:

Provide accurate and on time service throughout the continental United States.

Responsible for accountability of assigned inventory with a minimum of

variance.

Worked with customers to resolve software issues to achieve maximum use of

color rendering programs.

Worked with minimum supervision utilizing training and experience to determine

best course of action for equipment repair and satisfy customer issues.

SPX CORPORATION

Oct 1993-Jun 2001

Performed duties as Field Service Engineer, which consists of diagnosing and

repairing PC based diagnostic equipment. Utilizing training and software and

specialized tools to determine instrument faults and the needed repairs. Replace

or repair all PC components such as motherboards, hard drives cabling and any

other computer component.

Other experience and responsibilities included the following:

Responsible for set up, configuration, update and repair of computerized

equipment.

Maintain company vehicle appearance and maintenance records.

Submitted in a timely and accurate manner the required paperwork associated

with the job, example, billing statements and expense reports.

UNITED STATES ARMY

Performed duties as Non Commissioned Officer in charge of Artillery Data

Processing section. Responsibilities included maintaining updated and accurate

database of authorized subscribers and remote terminals working in Local Area

Network (LAN) and Wide Area Network (WAN) configuration. Supervised all

maintenance on assigned equipment. Other experience and responsibilities included the following:

Performed duties as Operations Sergeant coordinating the daily activities of

an Army Artillery Battalion consisting of 650 plus personnel.

Performed duties as Training and Testing Officer ensuring that all assigned

and eligible personnel were properly trained and tested annually.

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