Branch/Sales Staffing Manager
Resume:
Chanda Tucker Fletcher
Corpus Christi, TX 78410
********************@*****.***
Mobile: 361-***-****
Inside & Outside Sales / Marketing / Staffing & Training /
Recruiting
Summary of Qualifications
Dynamic entrepreneurial sales management strategist with a 15+ year record of achievement. Adept at
driving growth of company revenues and improving sales-team performance. Broad industry experience
with special expertise in the mortgage and staffing industries. Proven track record in ability to hit the
ground running to obtain new business. Strong emphasis on long-term relationship building for retention
of existing business. Aggressive strategic pricing to secure maximum company profit.
Key Client Retention High-Impact Sales
Presentations
Territory Growth-
Development
Team Building Strategic Market Positioning Solution Selling Strategies
Market Research & Analysis Direct Marketing Programs Recruiting, Screening and
Hiring
Revenue & Profit Growth Aggressive Pricing New Market Presentation
Experience:
10/2007 to Present – National Staffing Manager, iTeam Staffing and Training, Corpus
Christi, TX
Start-up staffing company. Partnered with Owner to launch new national staffing company with
focus in the Web/IT industry. Placed candidates in the roles of VP of Interactive Marketing, SEO,
Content Managers, Web Developers (HTML and CSS), and Web Managers just name a few.
Sourced, Screened, Evaluated and Recruited Web and IT professionals. Customer base included
the United States and Canada. Managed website development and content. Managed candidate
and customer acquisition and retention, budgets, revenue reports, tradeshows, and corporate
reviews. Built numerous customer databases customers for cold calling and business
development purposes.
4/2006 to 10/2007 – Branch Manager, Robert Half International, Corpus Christi, TX
Manager of two divisions of Robert Half International, Accountemps and Officeteam. Supervised
staff of four. Increased sales 64%, being the only branch manager out of six previous branch
manager to make the Corpus Christi branch profitable for the first time since it opened it’s’ doors
in 2000. Doubled down in the Accountemps division. Sourced, Screened, Evaluated and
Recruited Accounting/Financial candidates. Strong ability to think out of the box on obtaining
new customers and retaining those customers. Won countless competitions and awards for
growth and quality. Handled all managerial functions from employee reviews, managing budgets
and revenue reports, as well as corporate reviews.
8/2004 to 4/2006 – Marketing Director, The Mortgage Co., Corpus Christi, TX
Outside B2B sales. Strategic group sales presentations. Territory Growth-Development. Created
new innovative marketing materials. Created company sales product manual. Full accountability
for planning and executing sales strategies. Capture new accounts. Provide quality service and
build long-term relationship for strong customer retention rate.
10/2004 to 4/2005 – Instructor/Educator(Part-Time), Alliance Academy, Dallas, TX
Travel to surrounding areas to teach continuing education course. Train new mortgage loan
officers, processors, brokers, etc on the intricate details of a loan from origination to storing
funded loan. Sales training on marketing to the general public, to realtors.
11/2003 to 12/31/2005 – Contract Loan Processor, Corpus Christi, TX and previously in
California
Work with start up brokers and loan officers. Placing, pricing, and processing loans for Senior
Loan Officers, and Branch Managers in the California and Texas areas. Travel to different
locations to conduct product demonstrations and train new and experienced loan officers and
branch managers. Assist different mortgage offices on compliance issues to stay current on state
and federal regulations. All other aspects of self-employment such as a/p, a/r, billing, budgeting,
profit & loss, etc.
11/2002 to 11/2003 – Branch Manager, US Financial Mortgage Corp, Encino, CA
Branch operated as a correspondent lending institution. Recruit, hire and monitor new senior
and junior loan officers. Create and conduct on-going training courses for new and experienced
loan officers. B2B outside sales. Market and sell to general public. Branch operations
management.
Chanda Tucker Fletcher Page
Two
5/99 to 11/2002 – Domestic Engineer.
During this time wrote 40 children’s books, and poems. First published in 2000 with poem
“When Remembering”. Welcomed by many schools to read stories. Teacher offered letter of
recommendation to accompany manuscripts to publishers and literary agencies.
10/98 to 5/99 – On-Site Acct Coordinator at WellPoint, Kelly Services, Ventura, CA
Recruit, evaluate, and hire temp and perm employees for WellPoint facilities in Newbury Park
and Westlake locations. Conduct market analysis to determine hiring needs, create and
implement recruiting strategy. Successfully resolve payroll and billing discrepancies. Manage
employment and workers compensation costs. Gather, organize and present data for quarterly
and year-end business reviews. Ensure long-term relationship retention through quality control.
3/94 to 3/98 – Staffing Manager 3/1994 to 4/1997
On-Site Account Coordinator 4/1997 to 3/1998
Kelly Services, Corpus Christi, TX
Recruit, screen and hire temp and perm employees. Create and implement new recruiting
strategies. Created procedure manuals for branch office and On-Site Central Power and Light
Company office. Managed unemployment and workers compensation. Developed marketing
strategies to meet and exceed budget projections. Negotiated and managed pricing to meet
budgeted Gross Profit Percent per service line and account size. Strong out-side sales strategy to
increase branch sales 360%. Began with branch as a two person operating site, grew branch from
2 people to 7 people and from 900 weekly hours to over 14,000 weekly hours. Promoted to Onsite
Coordinator for million dollar customer Central Power and Light Company. Evaluated
potential employees on Central Power and Light Company’s EEI call center testing. Successfully
decreased lost hours and turn over by creating and implementing tracking measures. Developed
incentive programs for long-term temporary employees.
1/91 to 3/94 – Office Manager/Loan Officer/Owner, J.C. Watson & Co., Corpus Christi, TX
All aspects of the mortgage brokering business. Loan origination, and loan processing.
Coordinating loans with warehouse mortgage companies and underwriters. Hired and trained
new loan officers and loan processors. Beginning with a staff of two individuals and increasing to
a staff of twelve people. B2B sales. Coordinated presentations. Coordinated marketing and
advertising of business to general public. All aspects of owner operation.
Technical Skills
Type 95 wpm Microsoft Word Microsoft PowerPoint Microsoft Publisher
Microsoft Excel Point Caylx Genesis DU LP E-mits (Indymac)
CLOUT (Countrywide)
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