Quality Control Manager

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Menlo Park, CA ***** 415-***-**** **************@*****.***

Giancarlo Davis

Experience 9/2010 – Present Xerox West Sacramento, CA

Senior Publications Editor/Technical Writer

Developed and wrote Medi-Cal provider bulletin articles

Edited Medi-Cal provider user manual and performed quality control checks

Wrote and edited professional correspondence such as provider letters and notifications

Wrote and edited publications SOPs (Standard Operating Procedures)

Employee/Editor of the Month, July 2011

10/2005- 6/2009 Interaction Associates San Francisco, CA

Client Services Manager/Technical Writer

Proofed, edited and reworked manuals for client engagements; assisted in the writing and editing of RFPs (Research for Proposals)

Created wrote content for workflow process documentation (including a Blended Learning Process and PmP accreditation process)

Project managed tailored workshop engagements from an administrative level

Managed multiple workshop delivery projects

8/2000-Current Freelance Writer San Francisco, CA

Freelance Writer

Conducted interviews and wrote articles for:

Amador Ledger-Dispatch

East Bay Express

Half Moon Bay Review

9/2000-5/2001 Citysearch.com San Francisco, CA

Editorial Assistant/Contributor

Edited arts, theater, entertainment and nightlife profiles

Contributed over 100 150-word profiles

Education 1994-1997 San Francisco State University

B.A., English Literature

2004-2006 New York Institute of Technology

Certificate in Technical Writing

Applications MS Word, Excel, PowerPoint, FileMaker, Visio, Sharepoint

Adobe Acrobat, FireWorks, FrameMaker

Visual Basic, HTML

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