Manager Management

RAJEEV VERGHESE – MBA

Telecom - Voice Specialist

PROFILE

MBA Graduate from SP JAIN Dubai (Top 6 Business School in Asia) with 9 years and in-depth Design, Operational, Planning, & Vendor management experience in the Telecommunication industry. Excellent communication, presentation and troubleshooting skills underpinned by innovative and proactive attitude.

FOUNDATIONAL - EDUCATION

• E.M.B.A in Marketing/Technology, 2010

SP JAIN Management School, Dubai, UAE

• Bachelors of Business – Commerce, 2002

Mumbai University, Mumbai, India

TECHNICAL - EDUCATION & TRAININGS

• Advanced Diploma in Networking and Telecom Technology

CMS Mumbai

• Cisco Certified Network Associate - (CCNA)

Cisco

• Cisco Voice - (CCNA-Voice)

Cisco

• Cisco Voice Boot Camp

Cisco Unified Communication Manager

• Cisco PGW

Cisco Primary Gateway Operations Training

• Siemens Training

Planning and Maintenance of EWSD Systems

• Italtel & Huawei Trainings

NGN Integration, Design and Operations Training

• Unix & Linux Operation & Administration

APTECH Institute, Mumbai

Currently Preparing for the PMP Certification

TECHNICAL EXPERTISE

• NGN &IMS Solutions Management (Italtel & Huawei)

• SIP functionality and interworking

• ISUP functionality and interworking

• SIGTRAN functionality and interworking

• Telecom Project Management and Acceptance Testing

• Siemens EWSD

• Siemens HICOM

• Cisco Router & Switch Maintenance

Career Highlights

• Recipient of Star Award from Du Senior Management recognizing leadership, dedication, and innovativeness in stabilizing International Network and reducing OPEX by 200K USD.

• Recipient of Thank You Award from Du Commercial team recognizing dedication and hard work to stabilize network during major cable cut in the middle eastern sea board.

• Recipient of Certificate of Appreciation from Du Executive Vice President for Hard Work and Dedication during under-sea cable cuts to improvise and manage network load balancing and reduce impact on consumers.

• Recipient of SPOT Award from Du Management recognizing cost saving and reducing time to market for various voice products by developing an in-house solution on the NGN networks.

• Recipient of 2nd SPOT Award from Du Management recognizing work done in optimizing the network and International routes to increase the revenue by 35%during festive celebration in UAE.

PROJECTS COMPLETED

1. Home Phone IDD for International Calls – Cheaper calls through low cost carriers

2. International Transit Network On International Gateway – International Transit Calls

3. Calling Card on NGN solution – 800 number used for calling International destinations

4. Multi-Route for CISCO HUCS solution on for national transit traffic National Point of Interconnect calls should pass through same state Point of Interconnect.

5. Mobile Number Portability testing and implementation with SCP and IGW network, INAP setup.

PROFESSIONAL EXPERIENCE

EITC (du), Dubai, United Arab Emirates (www.du.ae)

Senior Telecom Engineer/ Specialist, 2005 – Present

Emirates Integrated Telecommunication Company (du), provides fixed, mobile, broadband, IPTV and broadcasting services. du has pioneered in offering delivering next generation services like FTTH and triple-play services using the state of the art telecommunications network.

My responsibility includes but not limited to:

• Manage operations and maintenance of du’s International Gateway Solutions comprising of multiple Cisco Media Gateways (MGX 8880), Cisco IP Transfer Point (ITPs 7507), Huawei STPs, Huawei NGN Solution Soft Switches and multiple nodes of Italtel iMSS (Soft switch) NGN solutions connecting to carriers across the World.

• Helping Management in defining and providing intelligence with regards to the Fixed Core international and signaling gateways roadmap and in the development of strategy.

• Lead and mentor a team of 8 Engineers to complete various projects, and carry out day to day operational activities.

• Optimizing network performance, reducing total cost of ownership, maximizing ROI, and assisting management in cutting down on OPEX

• Liaise with International carriers to establish and troubleshoot the interconnect links.

• Implemented Global Title Translation, Least Cost Routing, and managing SCCP traffic

• Implemented SS7, SIP and SIGTRAN interconnects

• Operational maintenance of Siemens EWSD, national PSTN solution and Cisco PGW, Cisco Unified Call Manager and Unity

• Handle commissioning, maintenance, and troubleshooting IP Telephony (VoIP), ISDN PRI/BRI, Analogue services for Video conferencing and PBX systems

• Analysis of traffic engineering reports between du’s internal switches for capacity planning (adding E1 links, creating SS7 databases, re-routing traffic through different

carriers, and migration services), troubleshooting and traffic pattern analysis. Coordinate with different teams like datacenter infrastructure, IP backbone, transmission and National Voice for the resolution of issues.

• Backup system databases on a daily and weekly basis (EWSD, Cisco MGX, Cisco ITP and HICOM)

• Provide customized solutions designs to du’s customer voice network thus increasing value and ROI for organization

• Troubleshoot and coordinate with customers regarding all services provided from EWSD, HICOM, and Cisco PGW 2200.

• Liaise with customer’s IT department and understand issues they are facing, providing solutions and resolving them within the time frame in coordination their technical staff on ground

• Perform extensive troubleshooting on Cisco BTS and Cisco Call Manager systems bringing down SLA with clients

GAC Dubai, United Arab Emirates (www.gac.com)

System Engineer, 2002 - 2005

GAC provides high-quality shipping, logistics and marine services. With more than 8,000 employees and half a century of experience, GAC is one of the most trusted names in global logistics and shipping.

My responsibility includes but not limited to:

• Managed installations, maintenance, upgrades, customization and administration of the LAN, Switched, and client server systems Windows 2003, Novell 5.1, Linux Red Hat

• Provided end-user support on various operating systems (Windows XP, 2000 Professional, 98, 95, Windows NT)

• Troubleshot network problems and affected LAN recovery following outages or service interruption

• Provided network administration on Novell Netware 5.1, Windows NT server, Windows 2000 server and Windows 2003 server platforms

• Implemented and supported LAN/WAN communications, e-mail services, system and network security

• Created user accounts, policies, and security rules on the network

• Configured Outlook to work with exchange server over a leased line

• Provided offsite remote assistance through remote administration software (Citrix ICA, Terminal Services, and pc-anywhere)

• Maintained network operating systems and hardware to the most current approved levels (applied patches and updates to networked application software and operating systems)

• Updated Anti-Virus and random security checks on user systems

• Implemented layered security to ensure that there was no single point of vulnerability in the network

• Was responsible for server data backup, including monitoring end-user backups, automatic backup routines, and maintaining backup software

• Worked in conjunction with technical writers to ensure all configurations and modifications were documented

• Identified potential trade-offs between reducing risk and increased costs and decreases in other aspects of operational effectiveness

• Set annual budgets for I.T requirements and invited quotations from suppliers

Contact-

Mobile - 315-***-****

Email id - **********@*******.***

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