Learning and Development Manager

Makiya S. Musgrove, MBA 972-***-**** E-mail: ******.********@*****.***

Learning and Development Manager

Learning and development manager with a demonstrated record of substantially impacting performance through strategic learning and development programs designed to maximize performance, productivity, and profitability.

• Change Management • Lean Management • Instructional Design & Facilitation Skills

• Organizational Strategy • SharePoint Site Creation • Team Building & Leadership Development

PROFESSIONAL EXPERIENCE

TEXAS INSTRUMENTS, Dallas, TX 2001-2009

Training and Organization Development Manager, DMOS6 Wafer Fabrication Facility

Provided coaching, training, and development to a staff of exempt training professionals. Worked closely with subject matter experts to design, deliver and evaluate technical training for over 300 equipment and process technicians and engineers. .

• Greatly increased overall training delivery efficiency by employing proven lean management principles to implement a streamline method of communicating between training and other departments.

• Maximized transfer of technical knowledge by implementing the experiential learning cycle in training sessions.

• Co-facilitated quarterly meetings with business partners to ensure training goal alignment.

• Employed a lean management approach to create, design, communicate, and implement a new data management system (SharePoint site) which greatly increased documentation and record retrieving effectiveness in the department.

• Followed Kaizen methodology to migrate all training documents from public drive to SharePoint site increasing public drive capacity by 15%.

• Partnered with VP to develop, coordinate, and facilitate an emerging leadership development program designed to prepare the company’s next level leaders for successful global role transition.

Training and Development Manager, East Building Test

Provided consultation to key stakeholders; designed, delivered, and evaluated all training for the company’s largest probe/test floor comprised of 500 testers and 4 platforms. Provided coaching, training, and development to a staff of training coordinators.

• Significantly decreased time to contribution from 80+ days to <60 days for wafer fab specialists by implementing a step based method training program.

• Increased morale for wafer fab specialists by providing a career path to a professional or technical role by revamping training program.

• Implemented lean management principles to aid in effective documentation of daily processes designed to reduce scrap and increase customer satisfaction. Utilized SharePoint site to aid cross functional team and track deliverables successfully.

• Initiated thorough performance gap analysis for first line managers in all departments which resulted in monthly Supervisor Development days.

• Successfully designed, delivered, and evaluated an experiential cross functional root cause analysis course. The training aided in a 20% cost reduction for the organization.

• Identified gap in key information delivery and created a systematic closed loop verification process. This process was noted as a best practice by internal auditors and fanned out to other organizations.

• Bolstered morale in leadership team members by facilitating training sessions with top leaders of the company.

Manufacturing Coordinator, East Building Test

Provided leadership and coaching to a team of 3 supervisors and 60 manufacturing specialists. Managed the utilization and productivity of 500+ tools. Assisted in internal and external ISO and Automotive audits.

• Top ranked manufacturing coordinator for two review cycles.

• Implemented Japanese management principles which significantly increased morale and decreased scrap wafers.

• Developed and implemented streamline method of reporting information across shifts.

• Championed team to implement a two-step shipping process via SAP across two organizations.

• Coached and developed three team leads to successful supervisor replacements.

• Coached and developed manufacturing supervisor to manufacturing coordinator potential.

• Bolstered morale among manufacturing specialists by creating incentive program focused on increased quality and increased productivity.

• Prioritized production schedules based on product introduction, equipment efficiency, and materials supply to ensure shipping demands were consistently met.

• Reviewed customer demands for products and made adjustments as necessary by managing department Virtual Building and Real Time Dispatch.

• Created daily product projection analysis based on inventory, equipment, and product test time information.

• Coordinated priority material between factories to ensure on time delivery.

EDUCATION

Master of Business Administration in Organization Development

University of Dallas, Irving, Texas

Bachelor of Science in Psychology

Southern University, Baton Rouge, La

Certified Master Coach

Behavioral Coaching Institute

COMPUTER SKILLS

Microsoft Office Suite

SharePoint Site Administrator

ASSOCIATIONS

Dallas Women’s Museum

Steering Team Member of Texas Instruments’ Women’s Initiative

United Way (Young Leaders Society)

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