Receptionist/Administrative Assistant/Customer Service/Office Assistan

Denise Pollard, *** LaCascata, Clementon, NJ ***** 856-***-****

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Objective: Receptionist/Administrative Assistant/Customer Service/Administrator/Office Assistant.

Profile

• Work cooperatively with a wide range of personalities.

• Enthusiastic; personable; professional in appearance and manner.

• Reputation for dependability and credibility.

Relevant Experience

Customer Service Coordinator/Administrative Assistant

• Handled problem customers with patience and sensitivity.

• Resolved customer problems apply diplomacy and assertiveness to deliver delays.

• Monitor customer satisfaction, responded quickly to resolve client’s problems.

• Communicate and handle incoming and outgoing electronic communication.

• Basic spreadsheet reports; generated and distribution of reports computer data entry; maintained confidential files; supported 10 District Managers; 30 Drivers.

• Assembled and mail brochures; generated correspondence; envelopes; labels.

• Demonstrate organization and follow-up to assure deadlines are meant.

Receptionist

• Handled multi phone lines and directed accordingly.

• Visitor management; opened and distributed mail.

• Prepared reports on Excel spreadsheet; accurately entered payroll.

• Assist with out-of-town guests with directions and accommodations.

• Ordered lunch for meetings; assisted with new hire set-up.

• Coordinate office supplies; general knowledge of business machines.

• Prepared bank deposits; assisted account receivable/accounts payable department.

• Sign/sent and distribute UPS/FEDEX packages.

Driver Administrator/Human Resource Assistant

• Recruited, screened potential employees and scheduled interviews.

• Coordinate travel arrangements; accommodations; vehicle transportation.

• Prepared materials; assisted with new hire orientation; made oral presentation.

• Completed written employee verification; ordered criminal background; order driver license report; scheduled doctor appointment; to determined eligibility.

• Organized office included employee files, prepared expense reports; ordered lunch.

Work History

2006 – 2008 Customer Service Aramark Uniform Services, Cherry Hill, NJ

2005 – 2006 Receptionist Hobart West Solutions, Cherry Hill, NJ

2004 -2005 Driver Administrator National Freight Inc., Lawnside, NJ

Education& Traning

1978 Temple University, Philadelphia, PA - G.E.D.

1996 Institute for Science and Business, Philadelphia, PA - Business Career Options Certificate

Technical Skill & Programs

Microsoft Office – Excel – Outlook – Internet – Intermediate Power Point; Access.

AS-400; Kea System; Iron Mountain Billing; Group Wise 5.

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