Customer Service Project Management

Mason Nooks

**** ********** **** #*****

Carrollton, TX 75010

214-***-****

**********@*****.***

Objective

To obtain a position that will allow me to expand on existing experience in customer service and integrative negotiating, while building a lasting relationship with a company.

Key Achievements

• Academic All-District (2008-2010).

• Graduated in the top 12% at Creekview high school in the class of 2010.

• Key speaker at the BTGMP Red Carpet Event.

• Fall 2010 Deans List.

• Spring 2011 Epsilon Nu Tao Elevator Pitch Champion.

• Helped expand project management to include market analysis at CloudMetal Software.

• Consistently met deadlines with each market analysis report at CloudMetal Software.

Skills

• Call center customer service experience.

• Obtained experience with paper filing work.

• Proficient in Microsoft office programs.

• Typing speed of 41 WPM.

• Experienced with Windows and Mac OS X operating systems.

• Project management skills.

• A skilled market analyst.

• Exceptional writing skills.

• Strong team leadership skills.

• Employee training experience.

• Skilled in integrative negotiating.

• Great written and verbal presentation skills.

• Knowledge of social media, and has experience in social media marketing.

• Entrepreneurial spirit.

Work History

• Runner/ Studio Movie Grill/ Lewisville, TX/ Oct. 2008 – August 2010.

• Sales Associate/ Bank of America/ Plano, TX/ May 2010 – August 2010.

• Model/ Abercrombie & Fitch/ San Marcos and Grapevine, TX/ March 2011 – June 2011.

• Resident Assistant/ Texas State University/ San Marcos, TX/ Aug. 2011 – Dec. 2011.

• Basketball coach/ Higher Goals Now Basketball Organization/ Grapevine, TX/ Mar. 2012 – Present.

• Market Analyst and Project Management/ CloudMetal Software (Internship)/ Frisco, TX/ June 2010 – Present.

Education

Creekview High School: Class of 2010

Key Organizations: Student Council, National Honor Society, Bridging the Gap Mentoring Program, Cross-country and Varsity basketball.

Texas State University-San Marcos: Business Marketing (Fall 2010- Fall 2011)

Key Organizations: Alpha Lambda Delta National Honor Society, Sigma Alpha Lambda Leadership and Honors, American Marketing Association, Epsilon Nu Tao business fraternity, Fashion Nation and Residential Life.

References are available upon requests.

Contact this candidate