Customer Service Professional
Resume:
Amanda Billiter
Kissimmee, FL.34744
*********@*****.***
Experience:
Starwood Vacation Ownership Orlando, FL. 1/2012-Present
Vacation Planning Counselor
*Handle inbound calls
*Complete reservation request for owners
*Complete transactions on account payments
*Customer service
*Multi task different applications to provide account details
*Resolve escalation of owners
*Educate owners on process of using ownership
CarMax, Inc. Huntsville, AL. 9/2009-5/2010
Business Office Associate / Sales
*Complete titles
*Prepare proper documentation for auctions
*Notarize closing paperwork for auto loans
*Cash handling for payments and service departments
*Open and close business office
*Make safe deposits nightly
*Assist customers in choosing the right vehicles for their needs
*Finalize the necessary steps in closing a loan application
*Assist all team members in area of sales
Home Instead Senior Care Huntsville, AL. 1/2008-1/2009
Finance Assistant / Marketing Assistant
*Payroll
*Billing
*File auditing
*Collected over $48,000 in debt owed to the company within a twelve month period
*Insurance filing
*Prepare documentation for Continuing Education classes
*Special project coordinating
*Scheduling for marketing manager
Wanda’s Daughter’s Inc. Kissimmee, FL. 3/2006-11/2007
Start Up Coordinator
*Internet researching on cost efficient products
*Marketing
*Purchasing and receiving
*Networking
*Obtained all business licenses
*Hiring of qualified sales consultants
*Shopped competitors pricing
LGH Mortgage Corp. Altamonte Springs, FL. 8/2005-2/2006
Executive Assistant / Loan Processor
*Assist CEO with property management
*Schedule contractors for home remodeling and repair
*Appointment scheduling for mortgage applicants
*Assist Mortgage Broker in loan processing
*Acquire business license and maintain employee’s state compliance
*Obtain credit reports
*Coordinate the approvals for lenders
*Notarize closing documents and perform closings for title companies
Netwurks St. Cloud, FL. 3/2004-8/2004
Loan Processor
*Data entry
*Process mortgage applications
*Obtain mortgage payoffs
*Present applicants to lenders for approval
*Credit repair / counseling
Challenge Mortgage Kissimmee, FL. 4/2000-1/2004
Administrative Assistant
*Accounts payable
*Accounts receivable
*Time card auditing
*Networking
*Plan travel details for CEO through internet research saving the company $125-$300 per trip
*Review budgets for annual savings
Futurecall Inc. Colorado Spgs, CO. 1/1998-2/2000
Team Leader
*Supervise sales representatives
*Monitor phone calls for quality assurance
*Handle phone calls for over flow
*Assist customers with questions and/or complaints
*Prepare reports and track sales
Education: Rennsalear High School Rennsalear, IN. 02/2000
General Equivalent Degree
Kambuck Resources Orlando, FL. 1/2000
Mortgage Broker License
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