Customer Service Sales

OBJECTIVE: Seeking an Customer Service position in a progressive organization

that offers opportunities for advancement

SUMMARY OF QUALIFICATIONS

• Office Administration Diploma

• Computer proficient; MS Word, Excel, databases, Internet applications and general office equipment (40+ wpm)

• Accuracy in documentation, maintaining appropriate privacy and confidentiality

• Strong communication and negotiation skills, pleasant telephone etiquette

• Developed interpersonal skills, working with a diversity of professionals, clients and staff members at all levels

• Self motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals

WORK EXPERIENCE

• Entered quotes and data for engineering and sales departments

• Assist customers with purchases, returns and refunds

• Performed point of sale transactions

• Matched and coded invoices to purchaser orders for entry into system

• Organized filing system and coordinated documents for year-end audit

• Efficiently managed company product spreadsheets, by maintaining and updating information

• Imputed information into Excel spread sheet for engineering department, in addition to supporting other departmental needs

• Directed incoming calls to appropriate staff members, 10-line phone system

• Greeted and screened visitors, provided security pass and notified appropriate staff

• Sorted and distributed incoming mail and courier items

• Prepared out-going mail using electronic mail system, courier packages via online shipping

• Conducted copying, printing and faxing for senior executives and staff

EDUCATION & TRAINING

Customer Service Certificate Region of Peel, Brampton, ON

Microsoft Office 2007: Word, & Excel Brampton Multicultural Centre, Brampton, ON

Diploma - Office Administration Toronto School of Business, Toronto, ON

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