Experience Admin Assistant

Experienced Administrative Assistant / (MS Office Expert)

Service-focused, technically skilled and hardworking office support professional with one-two years of experience as an administrative assistant

and receptionist.

Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook); possess a strong technical background and education.

Expert interpersonal and communication skills -- known for tactful handling

of sensitive or challenging issues and/or clients; ability to resolve customer complaints.

Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

Experience

Shree Krishna Group of Companies

1/2005-12/2005, Administrative Assistant / Receptionist / Software Engineer

(Ahmedabad, India)

Built an order processing system using Visual Basic and SQL Server which automated the process of creating Sales Orders, Bills of Sales, and Order Vouchers. The software also allowed printing of reports upon requests by customers, vendors and products. Frequently managed front-desk reception, database administration, spreadsheet creation, meeting scheduling and expense/PO tracking.

Key Accomplishments:

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies and clients.

Developed PowerPoint presentations for management demonstrating the functionality of the custom-developed tool to assist with the business processes.

Assisted the Technical Director with scheduling and meeting planning with prospective clients.

Client Service Professional

1/2011-4/2011, H&R Block (Pflugerville, TX)

Answered phones, scheduled appointments, greeted customers and processed payments for services within busy, high-performing tax services branch.

Key Accomplishments:

Thrived within busy environment, which required the ability to multi-task and maintain organized computer and hard-copy files.

Answered telephones and courteously assisted customers within high-volume, settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Identified and addressed the customers’ needs. Matched customers with the appropriate Tax Professionals based on the right fit.

Frequently balanced the cash register. Regularly processed cash, check and credit card payments for tax services offered.

Provided clients with completed tax returns and checks.

Achieved superior marks on client and employer evaluations and repeatedly offered full-time positions at the culmination of temporary contracts.

Education

6/2002-4/2005, St. Xavier’s College, Ahmedabad, India

Bachelor’s degree

Major in Computer Applications

Skills

Skill Name Skill Level Last Used/Experience

MS Office Suite Expert Currently used/5 years

MS Project Intermediate 1 year ago/1 year

Database Administration Intermediate 1 year ago/1 year

Spreadsheets Proficient Currently used/3 years

Filing & Records Management Proficient Currently used/2 years

Front-Desk & Phone Reception Expert Currently used/4 years

Customer Service Expert Currently used/4 years

Payroll Intermediate 1 year ago/1 years

Office Management Intermediate 1 year ago/1 year

General Bookkeeping Intermediate 2 years ago/1 year

Calendaring/Scheduling/Meeting Planning Expert Currently used/3 years

Administrative & Executive Support Expert Currently used/3 years

Word Processing/Typing (60 WPM) Expert Currently used/4 years

Additional Information

Available for permanent full-time or part-time positions.

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