Administrative Assistant Customer Service
Resume:
Stephen R. Van Beck
Indianapolis, IN 46236
Qualifications
I excel in the areas of customer service, graphic design, process documentation, printing technology, color theory, supply management, photography. I also enjoy illustration, freehand as well as digital, logo creation, corporate branding, and unique freelance projects. I have worked in many different environments including: Insurance, law firms, hospitals, electronics, corporate and retail. I have been married to my wife for seventeen years and I am the proud father of four children.
Strengths
I am organized and detail oriented. I have a pleasant personality. I am punctual, consistent, and eager for new experiences. I love to learn new techniques and meet new people. I enjoy sharing my experiences and sup porting a team when developing ideas or brainstorming. The diversity of my background affords me many experiences that other people may not share, giving an advantage to my employer and to their clients.
Technical Skills
I am proficient in both Macintosh and PC platforms and can troubleshoot in both environments. I am very well versed in the Microsoft Office Suite. I use Adobe CS3 software frequently on PC. I have some Macromedia Design Suite experience but I prefer Adobe. I have built my own computers for design and high performance usage giving me the ability to do freelance projects. I am mechanically inclined and I have a high technical skill set.
Work Experience
Printing Partners Inc. 1/2012 - Current
Digital Printing Press Operator 317-***-****
Michael O’Brien - 929 West 16th Street, Indianapolis, IN 46226
I am currently working as a digital printing pressman, operating the following machines: a Kodak NexPress 3200 press, a Kodak DigiMaster EX150, and a Xerox Nuvera 120. I am responsible for pre-press proof prints, short run color jobs and custom dimensional/gloss coating work. I also assist in other bindery operations, hydraulic cutter operation, etc.
Brown & Brown Insurance of Indiana 6/2011 - 8/2011
Administrative Assistant/Receptionist 317-***-****
Angela Walton - 11555 N. Meridian, Suite 220, Carmel, IN 46036
I worked as an Administrative Assistant for Angela Walton I was responsible as the receptionist for receiving, sorting and delivering mail, running close-day reports for the accounting department as well as printing, folding and mailing letters for all the producers and other staff also performing switchboard operations for the four sub-companies within Brown & Brown. I was responsible for scanning old files into a digital resource library used by different departments, organizing them
for easy access through Brokerage Builder and TAM software. I was also given the opportunity to attend Benefit Insurance training seminars.
Sharp Business Systems 2/2010 - 10/2010
Managed Printing Specialist 317-***-****
Joseph Hogue - 7330 East 86th Street, Indianapolis, IN 46250
I helped develop and implement a “Managed Print Service” program using “Print Audit” Software to track prints from net worked and local printers, in turn providing service and supplies to these customers. I was responsible for collecting printer meter reads from customers that did not to use the software. I was also responsible for maintaining and troubleshooting the software. I performed maintenance on HP printers, and diagnosed needed repairs for the service team.
Xerox Corporation 9/2000 - 12/2009
Account Manager/Service Technician 317-***-****
Lee Sibley - 9100 Keystone Crossing, Suite 500, Indianapolis, IN 46202
I have had many different opportunities working for Xerox including: machine operator, account associate, production lead, typesetter, on-site multifunction device repairman, network administrator for Xerox devices, supply management, shipping / receiving, mail room clerk, receptionist, account support representative, beta-project development lead, trainer, data collection / organization / client billing. I am also Yellow Belt trained in Six Sigma and have an understanding of
these processes.
Kinko’s Corporation 4/1996 - 9/2000
Assistant Manager of Technology / Color Specialist 317-***-****
Nena Bragg - 7800 E 96th St, Fishers, Indiana 46038
I provided a vast array of services to a very diverse client base. Managing retail store operations, computer service department as well as completing all digital document creation orders. The clients varied from large corporations like Roche Diagnostics, Marsh & Meijer stores and the public schools to small businesses, advertising agencies, local musicians, artists and students.
Print Communications Inc. 7/1995 - 4/1996
Printing Press Operator 317-***-****
Mark Sheppler - 2457 East Washington Street Indianapolis, Indiana 46201
I operated a two-color AB Dick 9810 printing press with a T-head as well as worked with a plate-making camera. I mixed the inks, and performed the maintenance of the printing press.
Zemlick Brothers Company 1/1995 - 7/1995
Printing Press Operator / Bindery Assistant 616-***-****
Mark Zemlick - 7125 Sprinkle Road, Kalamazoo, MI 49001
I operated two AB Dick 360 printing presses and completed camera, plate-making and bindery operations for customers who purchased office furniture or supplies from the company.
Superior Colour Graphics 12/1991 - 1/1995
Printing Press Operator / Bindery Assistant 616-***-****
John Brussee - 381 South Pitcher Street, Kalamazoo, MI 49001
I worked on three 40” Komori Seven Color printing presses loading stock, filling / mixing inks, hanging plates and maintaining rollers, and other press components. I managed the organizing of the plate room, ensuring consistent care of plates and proof prints. I assisted in the operation of the bindery equipment like the booklet stitcher, and hydraulic cutter. I also operated a fork lift and used hand trucks to load finished printed products onto trucks and off-load new paper from paper companies.
Educational Background
New Horizons Computer Training Center
Indianapolis, IN 1999 - 2000
I have completed Intermediate and Advanced level training for Adobe Illustrator, Adobe Photoshop, as well as Quark Express.
Ferris State University
Big Rapids, MI 1988 - 1991
Associates in Applied Science Degree (A.A.S)
I graduated from Ferris majoring in Printing Technology where I was trained in all aspects of the printing industry; color theory, offset press, web press, layout and stripping, plate making, camera operation, screen printing, quality control, color separation, and many other business related courses for printing management.
Kalamazoo Valley Community College
Kalamazoo, MI 1986 - 1988
I transferred to Ferris State after completing most of my core study classes. I had an undecided major while attending, but pursued many different fields such as welding and metallurgy, photography and art in establishing my decision for a major.
Kalamazoo Christian High School
Kalamazoo, MI 1982 - 1986
Graduated in June of 1986
References
Anthony McKeever 317-***-**** - Known 14 Years Printing Industry
Andrew Lockerbie 317-***-**** - Known 11 Years Insurance Sales
Brian McKenna 317-***-**** - Known 8 Years Engineering
Guy Vahle 317-***-**** - Known 6 Years Employer Benefits
Richard Day 317-***-**** - Known 7 years School Administration
Ron Ewing 317-***-**** - Known 6 Years Engineering
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