Manager Customer Service

Bekim Kadriu

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Rr. Moraves Nr. 14

Gjilan 60000, Kosovo

Cellular +377(0)44-383-305

+377(0)44-666-926

*******@****.***

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Manager / Accountant / Teller

Summary of Qualifications

• 4 years of job experience as a Restaurant Manager in "Beni-IMPEX"

• 2 years of work as an accountant "Rexha"

• 2 week internship in the municipality of Gjilan, in the department of budget and finances in the field of Budget and Finances

Relevant Experience

Project/Budget Management, Problem Resolution, Financial Management, Employee Supervision. Customer Service and Retention.

• Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.

• Effective management, technical, and supervisory skills.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Work well as a team member or independently.

• Resourceful, energetic, competent, multi-task and results-oriented.

Employment History

Beni-IMPEX, Gjilan, Kosova

Manager, 2006 - 2009

Rexhepi-EX, Gjilan, Kosova

Accountant, 2007 - 2009

Municipality of Gjilan, Department of budget and finances, Gjilan, Kosovo

Asisstant, 2009 - 2009

Education

H.S., Mathematics-Informatics, 2006, Zenel Hajdini, Gjilan, Kosovo

B.A., Management and Informatics, 2010, FAMA, Gjilan, Kosovo

Skills

• Supervision • Financial Management • Oral Communication

• Multicultural Understanding • Problem Solving • Teamwork

*Additional documents available at request

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