Instructional Designer Position

NECOLE R.MILLS

**** * ***** *** • CHICAGO, IL • 60639

PHONE •1-773-***-**** •E-MAIL• ******.*****@*******.***

April 7, 2009

Dear Hiring Executive:

I am currently working as an Employment Specialist at a non-profit organization by the name of Avenues to Independence in Park Ridge Illinois. As an Employment Specialist, I customize Individual Employment Plans for adults with developmental disabilities, job retention, development and coaching for individuals seeking employment opportunities in their communities. In addition to my Employment Specialist experience, I also contract my services as an Instructional Designer/Instructor for other non-profit organizations that provide programs for low-income and senior populations. My last contract, a multi-million dollar federally funded grant, prepared participants for applications and interviews with private sector employers. The grant provided funds to train job seekers in computer literacy, job readiness and customer service.

My education and professional background have provided me with extensive organizational and managerial experience. For instance, during my practicum at Walgreen Corporate Office I conducted a thorough needs analysis of existing multimedia Photofinishing Training, developed photo equipment web based training solutions and assisted in developing training documentation (on-line and paper based) to help Walgreen employees master new systems. Furthermore, my Master’s Degree in Human Resource Development has given me a comprehensive education in integrated training, organizational development, instructional design and evaluation of programs to improve individual productivity, employability, job satisfaction and organizational effectiveness.

I am reliable and dependable and take great pride in my performance as a professional. I am committed to working hard and seeing the challenges I accept lead to successful outcomes. In addition, I am an energetic team player who works well with co-workers and colleagues. I look forward to meeting with you to further discuss my qualifications and talk with you in detail about the position. Please feel free to contact me at 773-***-**** or email at ******.*****@*******.*** Thank you for your consideration.

Sincerely,

Necole R. Mills

Enclosure

NECOLE R.MILLS

1610 N MASON AVE • CHICAGO, IL • 60639

PHONE •1-773-***-**** •E-MAIL• ******.*****@*******.***

OBJECTIVE

Seeking a full-time position that involves training and development, talent development, community interaction and relationship building. I am a human resource professional experienced in career development and human resource development:; possessing strong analytical, interpersonal, organizational and managerial skills; with extensive training in instructional design, adult learning theory and technical writing. I am resourceful and detailed oriented; with the ability to resolve conflict under pressure. Would welcome the opportunity to resolve conflicts, utilize time management, presentation, facilitation, and job readiness skills.

WORK OF EXPERIENCE

Avenues to Independence, Park Ridge, IL 4/15/2000 – Present

Job Placement

Employment Specialist

• Job retention, coaching and job development for individuals with developmental disabilities.

• Serve as an agency liaison to community employers

• Customize Individual Employment Plans for developmental disabled to fit employment search

• Evaluate and participate in annual staffing

• Design and facilitate job readiness classes and conduct skills assessments on individuals who are in search of employment

Walgreen Co., Deerfield, IL 4/28/2008 – 3/16/2009

Systems Training & Consulting

Instructional Designer/Technical Writer

Primary responsibilities include designing, developing, and implementing training solutions in support of system rollouts; creating end-user documentation; providing usability and consultation and supporting process improvement projects

• Develop training documentation (on-line and paper based) to help Walgreen employees master new systems

• Conduct thorough needs analysis of existing multimedia Photofinishing Training

• Collaborate with a team of Corporate Interns to analyze, research, and evaluate an assigned topic and present results to a Walgreen panel of executives

• Provide support to corporate-wide process improvement initiatives

• Develop photo equipment web-based training solutions

Central States Ser Jobs for Progress Inc 10/2006 - 3/2007

Contract Career Manager for the Transportation, Warehouse and Logistics Program

• Managed a comprehensive caseload through case management and served as a liaison between customers and service providers to adhere to the mission of the corporation.

• Provided crisis intervention, developed individual employment plans, scored assessment, reviewed monthly goal statistics.

• Ensured program goals and objectives were met as specified by funding sources and SER Corporation.

• Reported to Executive Director in regards to program progress, matters of concern and recommended corrective plans of action as needed.

Central States Ser Jobs for Progress Inc 6/2006 - 10/2006

Contract Instructor/Business Service representative

• Facilitated customer service, job readiness and computer basics for the first 502e Borders Initiative, a 26 million dollar grant awarded to SER Corporation to operate its Senior Community Service Employment Program (SCSEP).

• Activities included community placement, during which seniors are paid minimum wage out of SER’s grant, followed by placement into permanent, unsubsidized jobs.

• Conducted needs assessments to distinguish where the participant were to achieve 502e performance objectives

• Conduct National Retail Readiness Assessments for 502e program participants in search of customer service opportunities

EDUCATION

8/2006 – 12/2008 Northeastern Illinois University Chicago, IL

Masters in Arts Degree Human Resource Development

1/2001 – 5/2006 Northeastern Illinois University Chicago, IL

Bachelor in Arts Degree Human Resource Development

8/1997 – 12/2000 Harold Washington College Chicago, IL

Associates in Arts Degree General Education Studies

REFERENCES

Mr. Randal Smith

Job Placement Manager

Avenues to Independence

515 Busse Hwy.

Park Ridge IL, 60068

Telephone: 1-847-***-**** ext 127

Fax: 1-847-***-****

E-mail: ******@*************.***

Maritza Vargas

Youth Program Manager

Central States Ser, Jobs for Progress Inc.

3948 W. 26th, Suite 213

Chicago, IL 60623

Telephone: 773-***-****

E-mail: *******@****************.***

Ms. Cheryl Eisner, MSW

Senior Vocational Rehabilitation Counselor

Department of Human Services Office of Rehabilitation Services

715 W. Algonquin Rd. suite A

Arlington Heights, Illinois 60005

Telephone: 847-***-****

Fax: 847-***-****

E-mail: ******.******@********.***

Keisha Dubuclet, PhD

Coordinator, Pharmacy Team

Systems, Training & Consulting

Walgreens Corporation

102 Wilmot Rd.

Deerfield, IL 60015

Telephone: 1-504-***-****

E-mail: **************@*********.***

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