Customer Service Management

**** * ******** **.

Gilbert, AZ ***** 480-***-****

************@*****.***

Tina Dougan

Objective: I am seeking a long-term career opportunity in which I can demonstrate my talents and capabilities. I believe that with my current achievements, I can become an important asset to my future employer.

Experience:

2010-Present Alere Health Scottsdale, AZ

Wellness Consultant

Case management for various clients to assist in providing health resources and information, applying strategies and following protocols, and counseling on a variety of topics to include but not limited to nutrition, physical activity, weight management, risk management, stress management, mental health, tobacco cessation, and overall improvements in health and well being.

Provide customer service, record documentation, and track calls

Assist with program implementation, meeting minutes, and manage platform migration issues/fixes.

Manage several different platforms and programs based on client expectations

Provide monthly audits for accounts

Create feedback reports and document program results

2008-2010 Healthways Tempe, AZ

Health Advisor

Provide counseling assistance to eligible members for weight management, nutrition, exercise, stress management, mental health, risk management, tobacco cessation, and goals to achieve these lifestyle changes

Provide customer service and run case management

Handle correspondence for personal and confidential information

Process documentation for various computer programs and reports

2006-2007 Richardson Insurance Services Boise, ID

Customer Service Insurance Specialist

Processed and forwarded billing

Maintained accounts and policy records

Provided customer service to clients and assisted agents

Obtained and recorded confidential information

Documented, listened, and acted upon clients concerns

2005-2006 Sawas Enterprises Boise, ID

Export Manager

Prepared and maintained export documentation

Provided customer support and communication abroad

Handled billing procedures and shipment details

Various office duties including submissions with a wide array of programs

1997-1999 Intermountain Gas Company Boise, ID

Data Support Specialist

Input information into the data base for the mainframe system

Prepared and forwarded billing

Provided internal customer service

Assisted with billing operations

Education:

2007-2008 Colorado Tech University Online Colorado Springs, CO

MBA, Health Care Management

Graduated on May 13. 2008, GPA 3.8

2001-2006 Boise State University Boise, ID

BS, Health Science

Minor in Psychology

Graduated on May 15, 2006, GPA 3.2

Completion of three separate internships including Idaho Neurological Institute, Idaho Elks Rehabilitation Hospital, and Veterans Affairs Hospital

Interests: Fitness, nutrition, health care, travel, animals, sports, music, science, recreational activities

Skills: Microsoft Office - Word, Excel, PowerPoint, Outlook. Various other programs as required by employment

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