Customer Service Administrative Assistant
Resume:
Nicole Valle
****W Bowman Road
Gulliver, MI ****0
************@*******.***
OBJECTIVE
A management trainee or human resource position with the ability to progress and achieve higher standards for myself and your company. I am a dedicated worker and a great people person. I have recently re-entered the workforce after staying at home with my children since 2003, and am looking to start my career. With 2 weeks left before I graduate I want to get my foot in the door with a company I can succeed with it as it grows and I gain more experience. I learn fast and would love the opportunity to become a member of your organization. I work excellent with others; I obtained my BA in April of this year with a double major in Psychology and Business Administration. If given the chance I promise to work to exceed your expectations. My passion is helping others, and I hope to take that passion to a career and build my life around helping others.
SUMMARY OF SKILLS
Organizational
• Able to coordinate several tasks simultaneously, and prioritize and operate proficiently.
• Excellent interpersonal and analytical skills. Also possess good common sense, judgment, and decision-making abilities while being organized and goal oriented.
• Proficient in using technology to enhance data and information management. Am able to work independently, successfully meeting quotas, or in a team environment.
Secretarial
• Experienced in document formatting, proofreading, and administrative assistant duties.
• Skilled in Microsoft Programs.
• Ability to type 60 words per minute with few errors.
• Organizing, filing, and maintaining a clean work space.
• Very computer literate with the ability to learn new tasks quickly and accurately.
Personal
• Combine patience, determination, and persistence to troubleshoot client issues.
• Often commended for reliability and trustworthiness, with a consistent record of forging strong relationships.
• Empathetic listener and remain calm in stressful situations.
• Skilled at evaluating options and generating solutions with a strong commitment to team-building and personal development.
• Love helping people overcome obstacles to help them perform better in personal and business environments.
• Energetic and positive person.
• Goal oriented, self-motivated, and mentally focused on achieving higher standards for myself.
EDUCATION
Mayville High School
High School Diploma
Graduated in 2001
Ashford University, Clinton, IA Current GPA 3.89/4.0
Graduation April 2011
Degree Specifications
Bachelors Degree Double Major
Psychology and Business Administration
Related course work
• Psychology-Intro to Psychology, Industrial/Organizational Psychology, Social Psychology, Health Psychology, Physiological Psychology, Theories of Personality, Child and Adolescent Development, Survey of Mental Health, Philosophy of Human Conduct, Abnormal Psychology, Child, Family, and Society, Selected Readings,
• Management-Management for Organizations, Groups Behavior in Organizations, Organizational Change, Principles of Marketing, Personal and Organizational Ethics, Human Resource Management, Principles of Macroeconomics, Principles of Microeconomics, Accounting I and II, Statistics for Managers, Business Law I, Visual Literacy in Business, .
• General-Computer Literacy, Adult Development and Life Assessment, English Composition I, Interpersonal Communication, Introduction to Literature, Personal Dimensions of Education, Informal Logic, American History, Cultural Anthropology, Survey of Mathematical Methods, English Composition II, Comparative Religions, Judeo-Christian Thought
Awards
• Made the Dean’s list all semesters.
Memberships
• Member of the National Honor Society for Adult Learner
WORK EXPERIENCE
• Staffing Coordinator/Recruiter for Masterson Personnel
• April 2010-August 2010
• My tasks included recruiting, interviewing, placing, disciplining, and terminating employees. I also worked with the clients of our agency to see that their satisfaction is met. I handled any grievances the employees and/or companies may have. I was responsible for selecting employees, as well as the day to day supervising of those employees. I supervised 21 employees (on average) working in the field. I did all the paperwork, create daily and monthly reports, search the internet sites for qualified candidates, used a copy/fax/scanner machine every day. I worked alone in the office, handling all tasks individually. I met with companies and clients to ensure their needs were being met.
• Reason for Leaving- My position was eliminated. Left on good terms that if my position re-opened I would be offered the position.
• Homemaker
• December 2003- April 2010
• From December of 2003 until April of 2010 I stayed at home with my daughter and son. I started school in 2006 and have been going full time ever since.
• Front Desk Personnel for Waters of Minocqua
• June 2003-December 2003
• Answered phones, scheduling, customer service, handling cash, working on computer, organizing. While I was there I was given the task of re-organizing and typing all manuals and information in a more productive manner.
• Reason for Leaving-Gave birth to my daughter and decided not to return to workforce.
• Sales/Leader for DS Max
• June 2002-February 2003
• I sold products to raise money for missing children. After one month, I was promoted to leader due to sales. I then hired, trained, and fired employees under me. I was at max responsible for 3 employees. I counted money and made sure inventory was accurate. I also gave weekly leader meetings to all those in the office (approximately 10 individuals).
• Reason for leaving-Company shut down, no longer in business.
Tara Revell, Ph.D., MBA
Lead Online Faculty
Lead Curriculum Developer
Ashford University
November 8, 2010
To Whom it May Concern:
I am pleased to be writing this letter of recommendation for Nicole Valle in support of her application. Ms. Valle has been an exceptional student who excels at many of the most difficult courses in college. She consistently displays higher level, critical analysis skills, combined with a unique sense of values, morals, and a wonderful positive attitude. Her ability to understand and master difficult concepts has been displayed in her ability to maintain a high GPA in the courses we have had together. She has become a leader within the classroom and is always a pleasure to work with. Her patience and her interactions with other learners in the class exemplify her mentoring and leadership style.
Ms. Valle’s background demonstrates her ability to effectively interact with a very diverse population. As a student of Ashford University, Ms. Valle interacts with students who have varying educational levels, cultural backgrounds, ages, religions, disabilities, etc. She possesses a wonderful, interactive and engaging leadership style, which is highly valued by her peers.
Ms. Valle has shown herself to be a valuable member of society. I highly recommend giving Ms. Valle’s application extremely serious consideration. I believe she would be a wonderful and valuable asset.
Please feel free to contact me if you have any questions regarding this letter. I would be happy to assist you in whatever way I can.
Sincerely,
Tara Revell, Ph.D., MBA
January 27, 2011
To whom it may concern:
It has been my pleasure to have taught Nicole Valle in an undergraduate research course. I found Nicole to be an inquisitive and industrious student who values knowledge and is a quick study. Nicole always turned her work in on time, usually early, and was an enthusiastic participant in classroom discussions; she provided positive comments and was generous in her questions for her fellow students.
Along with teaching, I own and operate a high-tech company that serves college and graduate students across the country. As an employer, I am always on the lookout for employees who I am confident will fulfill their obligations with grace and passion. Nicole is one of these people – I would hire her in an instant if I would work out the logistics. She would make a positive and productive member of my team.
You are fortunate to have Nicole Valle’s acquaintance and I highly recommend her as a student and organizational member.
Sincerely,
Darin R. Molnar, PhD
*****@******.***
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