Customer Service Quality Control
Resume:
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RICHARD A. GARRISON
Ft. Thomas, Kentucky 41075
Telephone: 859-***-**** cell: 859-***-****
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SUMMARY: Position in CUSTOMER SERVICE/SALES, WAREHOUSE OPERATIONS or OFFICE/ADMIN-
ISTRATIVE SUPPORT with a progressive organization in which professional attention to detail, cou-
pled with a strong record of growth and managerial accomplishment, would be of value.
SUMMARY: Over forty years of progressively responsible Sales/Marketing and Customer Service experience
for both tangible and intangible products within the specialty foods, printing and advertising industries.
Results-oriented professional with broad background in branch operations management, strategic market
planning and analysis, territory and account development, merchandising, inventory control, public rela-
tions, scheduling and problem solving skills.
* Knowledgeable in sales and marketing strategies and profit/loss margins with solid exposure to nation-
al accounts, representatives and agencies.
* Strong problem-solving skills with proven ability to consistently generate new business, and to meet or
exceed objectives.
* Working knowledge of computer operations ( MS Word, Excel, Pagemaker, Power Point and
data management) . DocuTech and preventive maintenence trained by Xerox in Leesburg, Va.
EXPERIENCE:
2010 to Digital Specialist
2011 Express Employment Professionals
Schedule, set up, scan and transfer network jobs – black/white Xerox (2) 4127 , color Xerox 7002 and
MGI DP 60, wide format (engineering printer) – to various digital printing equipment. Perform all
types of bindery operations. Quality control on all jobs. Mail pick up/delivery, sorting, metering mail.
2008 to Warehouse Specialist
2010 Temporary Agency
Performed various duties: picking/packing products, loading/unloading trucks, restocking, inventory,
quality inspections, data entry.
2007 to BR Printers
2008 ( Text Book Remanufacturer )
Digital Operator – 2nd shift Lead Operator
Responsible for the operation of second shift reproduction department as the lead operator.
Duties include scheduling, scanning, transferring electronic files via the Free Flow network to
2 DocuTech 6180’s, and Xerox 2060 (color) printers.
Required the ability to perform multi-tasks / balancing work loads, at the same time maintaining
quality, efficiency and deadlines. Other responsibilities include but not limited to fixing/adjusting
electronic files, bindery operations (cutting, drilling, collating, spiral binding, perfect binding, shrink
wrapping, and preparing / boxing all materials together for distribution.
2006 to Queen City Reprographics
2007 ( Digital Reproduction Company )
Digital Operator - Responsible for the overall operation of second shift reproduction department.
Duties include scheduling, scanning, transferring network jobs via the Free Flow network to the
DocuTech 6180, Xerox 120, Nuvera 120 ( black & white ) and Xerox 2060 (color) printers.
Requires the ability to perform multi-tasks / balancing work loads, at the same time maintaining quality,
efficiency and deadlines. Other responsibilities include but not limited to fixing/adjusting electronic
files, bindery operations (cutting, drilling, folding, collating, GBC punch and comb bind, velo bind,
preparing / wrapping all materials together for distribution. Also, performed preventive maintenance on
the digital equipment.
_____________________________________________________________________________________________
RICHARD A. GARRISON
EXPERIENCE: (Continued)
2005 to CBS Personnel
2006 ( Temporary Service )
Warehouse Associate – Worked at various locations picking and packing product, loading and
unloading trucks, restocking product, inventory, quality inspections, data entry, and other assigned
duties as required.
2004 to Cincinnati State Technical & Community College
2005 ( Junior College )
Reproduction Specialist - Responsible for the printing / duplicating of black & white plus color jobs.
Duties include scheduling, scanning, transferring network jobs to the Canon IR 105 and 110 machines.
Requires the ability to multi-task, quality control, deadlines and customer services. Other duties include
but not limited to bindery functions – cutting, drilling, GBC, folding, laminating – inventory of paper,
ordering paper. Other duties are assigned.
2000 to Nielsen Printing
2004 ( Commerical Printer )
DocuTech OPERATOR - Responsible for the overall operation of the back 12 hour shift. Duties
include scheduling, scanning, transferring network jobs to the 5 DocuTechs ( black & white ) digital
printers ( DT 135. 4635, 6135, 6180, 6180 ). Requires the ability to perform multi-tasks, balancing
work loads with 5 machines, at the same time maintaining quality, efficiency and deadlines. Other
responsibilities include but not limited to fixing/adjusting electronic files, transferring jobs, checking
inventory levels of various pre-printed stocks, some bindery operations, maintenance on the Xerox
equipment and other assigned duties.
1999 to Fidelity Investments - FWP
2000 ( Financial Services Organization )
DocuTech/Doc 40 OPERATOR - Responsible for the overall operation of second shift production.
Duties include scheduling, scanning, transferring network jobs to the DocuTech ( black & white ) and
Doc 40 ( color ) copiers. Requires the ability to perform multi-tasks / balancing work loads, at the same
time maintaining quality, efficiency and deadlines. Other responsibilities include but not limited to
fixing/adjusting electronic files, transferring jobs from the Electronic Warehouse, generating bar codes,
running Canon copier, poster maker, bindery operations (cutting, drilling, folding, collating, GBC
punch and comb bind, wire-o bind, off line tape binding, laminating, etc...). Interact / assist with walk
in business associates.
1997 to Xerox - Xerox Business Services
1999 ( Facilities Management )
ACCOUNT ASSOCIATE - Responsible for the overall operation of an assigned account. Duties -
include providing excellent customer service skills and communication with the account coordinator.
Position requires the ability to balance work schedule with scanning, networking, proofing jobs on a
timely basis. Quality is of essence. Other responsibilities include bindery operations (cutting, drilling,
signature booklet maker, tipping, padding, folding, binders, etc...) inventory control, ordering of suppl-
ies, off site copiers, monthly billing and preventive maintenance for the ( 5 )DocuTech’s , signature
booklet maker and GBC punch equipment.
Color experience on the 5775, Majestic, Regal, Docu 40
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RICHARD A. GARRISON
EXPERIENCE: (Continued)
1996 to University of Cincinnati - Duplicating Service
1997 ( Digital Printing/Copying/Bindery Service )
DocuTech OPERATOR - Responsible for the daily scheduling and set up of jobs on a timely basis.
Duties include scanning, networking, on line storage, proofing, running jobs, signature booklet maker,
and bindery functions to ensure a quality product.. Other assignments were inventory of supplies, in-
voicing, working with customers at the front counter, running color copier and working with outside off-
set printers.
1995 to Tri - State Copy, Inc.
1996 ( Digital Printer / Offset & Bindery Service
SHIFT SUPERVISOR - Responsible for the overall operation of the 3rd shift. Duties include but
not limited to the training of employees on all aspects of the Xerox DocuTech (3 machines), extended
storage, bindery equipment and Quality Control. Other assignments were inventory, packaging, ship-
ping, scheduling, scanning and networking of various jobs to meet deadlines. Extensive experience on
cutter, 3-hole punch (drill), padding/tipping, GBC binding, coiling (plastic), collating, folder, booklet
maker, saddle stitching and shrinkwrapping.
1993 to Comair Holdings, Inc.
1995 ( Major Regional Passenger Airline )
PRINTING COORDINATOR - Responsible for the overall operation of the Comair Copy/Print
Center operating the Xerox DocuTech & Extended Storage units. Duties include but not limited to the
development, creation and printing of new and existing forms, manuals, newsletter, training materials,
bid packets, flight schedules, financial reports, Board of Directors booklets, carbonless forms, 1/2 sheets,
runway analysis’s, typesetting/dtp, pasteup, etc... on a timely and urgent basis. Also, bindery functions
(cuttting, drilling [3-hole], padding/tipping and collating. DocuTech Certified.
1991 to Comair Airlines
1993 ( Major Regional Passenger Airline )
RAMP AGENT - Responsible for loading/unloading aircraft according to FAA regulations. Driving
baggage and cargo to and from aircraft in a fast paced environment,safely, with accuracy. Other duties
included commissary, sorting baggage according to city codes, marshalling aircraft in and out of gates
plus any other assigned duties.
Was promoted to Printing Coordinator due to excellent work ethic, attendance, professionalism, positive
attitude, leadership, ability to work with little or no supervision and previous work experience.
EDUCATION
Software Training
University of Cincinnati Cincinnati, Ohio
General College Courses
University of Kentucky
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