Customer Service Sales
Resume:
PURVEE SHAH
Dana Point, CA. ***29
********@*******.***
OBJECTIVE
To obtain a position utilizing my skills and experience in order to help the organization achieve its business goals.
SUMMARY OF SKILLS
Four years experience in an analyst role. Successful in providing application support and working with IT developers on implementing fixes and enhancements to the Siebel CRM Application. Dependable and committed to getting various tasks and problems completed or resolved successfully. Strong organizational, analytical, and written skills. Capable of working independently and efficiently with little or no supervision.
EDUCATION
Bachelor of Arts in Business Management, California State University Fullerton, June 1995
Minor in Computer Information Systems, Cal Poly Pomona, December 2002
Business Analyst Certificate, University of California Irvine, In Progress
WORK EXPERIENCE
December 2009 – December 2010 Corinthian Colleges Inc. Santa Ana, CA.
STUDENT LOAN ANALYST
• Download Weekly Servicer Reports in order to keep the data current and up to date in the Master Database.
• Create and Execute Queries in MS Access.
• Maintain and Support Primary User Database.
• Consolidate Activity Trackers from Campus Student Loan Specialists on a weekly basis. Aggregate multiple trackers into one spreadsheet.
• Process requests for new user access to Servicer and Student Loan Data Systems
August 2008 – June 2009 Equity Residential Irvine, CA.
CUSTOMER SERVICE SPECIALIST
• Processed incoming lease activity requests which included setting up new units and scheduling vendors.
• Responsible for trouble shooting and resolving client issues
• Performed move in inspections walks to ensure that units were ready for client move in
• Added new reservations and units in our company reservation system
• Processed lease extensions from clients and prepared move out notices
• Assisted with monthly invoicing
July 2006 – June 2007 Experian Costa Mesa, CA.
SIEBEL CRM BUSINESS ANALYST
• Subject Matter Expert for Siebel CRM which included researching user visibility issues, providing users with additional access to the application, troubleshooting, and assisting users with any training issues
• Provided Application Administration Support which included the On-boarding and Off-boarding of Users, maintained the reference/master tables, created assignment teams in Assignment Manager, and provided users with pre defined queries
• Created update bulletins for Siebel CRM and Siebel Analytics users to inform them of new enhancements included in the releases. Supported the deployment of Siebel CRM Point Releases
• Developed functional specifications for application enhancement releases
• Performed User Acceptance Testing to determine if Criteria and Goals have been met
• Assisted with the rollout of the Pricing Quote Module and MS Outlook Integration functionality to selected groups of pilot users
October 2003- July 2006 Experian Costa Mesa, CA.
CUSTOMER DATABASE ANALYST
• Assisted with large scale integration projects which included making mass data changes to affiliate customer accounts
• Developed SQL queries as requested by internal customers and for ongoing project based work
• Maintained an extensive database of sensitive client information
• Reviewed daily system reports for accuracy and generated monthly end reports to track the number of adjustments and billing invoices processed during the month
• Managed database contacts
• Received, reviewed and processed internal requests in regards to client accounts and product needs
February 2003 – July 2003 Nordstrom Costa Mesa, CA.
SALES ASSOCIATE
• Provided exceptional customer service by greeting and assisting all customers
• Handled Cash/Credit Card transactions on register
• Monitored fitting rooms and ran go backs
• Processed and verified approval for Nordstrom credit card applicants
• Stocked new merchandise on sales floor
• Maintained tidy appearance of sales floor at all times
July 1997 – September 2000 Pacific Decision Sciences Corporation (PDSC) Tustin, CA.
PROGRAMMER ANALYST
• Developed, Customized and Maintained the Super System 2000 application, which is an all inclusive ERP application. Primarily worked with the Dispatch and Inventory Modules in the application
• Developed programs in System Builder and Pick Basic
• Worked on a System Builder 4GL environment with a Universe/Pick Database
• Modified existing screens according to customer specifications
• Created queries using the database in order to generate reports
TECHNICAL SKILLS
Applications
Siebel CRM 7.8, Visio, Microsoft Office Suite (Access, Word, Excel, PowerPoint, Outlook)
Database Management Systems
IBM DB2, Universe/Pick
Programming Languages
Pick Basic, System Builder
Operating Systems
MS/Windows 98, MS/Windows 2000, MS/Windows XP
SKILLS
• Strong organizational, written, and communication skills
• Independent worker as well as a team player
• Ability to effectively communicate with people
REFERENCES AVAILABLE UPON REQUEST
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