Engineer Training

JOSEPH MOLCHAN

Phone 775-***-**** EMAIL ******@*****.***

CAREER SUMMARY

Over 10 years of experience in the telecommunications industry, with practical and technical working knowledge of voice and data telecommunications. Highly motivated, with the ability to work independently or in a team setting. Produce high customer satisfaction numbers and meet productivity targets, along with revenue and profit objectives. Alert to business opportunities and safety issues. Well-developed problem solving and project management skills.

PROFESSIONAL HISTORY

CC&E Engineers – NVEnergy - Reno, NV Aug, 2008 – July 2011

Journeyman Communications Technician

Install, maintain, repair, adjust or program telecommunication voice and data transmission equipment including various SCADA RTU’s, digital and analog microwave radios, fiber optic SONET multiplexers, digital T1 multiplexers, digital cross connect switches, automatic telephone PBX, key systems and telephones, electric and gas system telemeter equipment, transfer trip equipment, power line carrier RF equipment, trunked radio system, spread spectrum and two-way radios, RFI, IS2 load shed and other telecommunications and electronic work. Assist Telecommunications Engineers with system circuit design and project planning. Provide training to other department personnel. Possess no lost time safety record in addition to a clean driving report.

Black Box Network Services (Norstan Communications) - Reno, NV 1995 – 2008

Field Support Engineer / Tech IV

Maintained small and large customer accounts in the Nevada market for this solutions provider of voice and data telecommunication products and services. Managed accounts, maintained customer satisfaction levels, performed installations and interfaced with Telco providers. Projects and responsibilities as Field Support Engineer / Tech IV included:

• Performed installations, service and maintenance on Aspect, Siemens, Nortel and other products.

• Engaged and managed installations and major upgrades of large Call Center-type phones systems, customers include Nevada Power Co. and Sierra Pacific Power Co.. Interface with customers’ Information Technology departments to provide connectivity and enable new features of today’s advanced and ever changing Telecommunications Industry.

• As Nevada Team Lead Technician provided help to technicians to complete service and installation time commitments and deadlines. Assisted branch offices with special projects that required travel.

• Provided technical support solutions to employees and customers on projects and issues.

• Maintained high customer satisfaction levels to generate revenue through service contract renewals.

• Provided accurate and timely reporting of billing and timesheet requirements to Information Systems within the company to maximize efficiency.

• Served as Norstan’s qualified employee for State of Nevada’s Contractors license, for cd2 Amp Systems, c2e Signaling Systems, and c2c Fire Detection.

EDUCATION AND TRAINING, AND CERTIFICATIONS

Education

• Pierce Community College - Law, Business and Electronics

Computer Based Training

• Nortel products:

• Norstar 3/07

• Meridian 1 and CS1000 7/07

• Siemens voice over IP (VoIP) 5/2006

Certifications

• FCC General Radiotelephone Operator License Elements 1 and 3

• OSHA 10 Training Course completed

• MSHA Training current

• NERC CIP Certificate

• Major Certifications: Aspect Call Center products; Siemens products, AVT and other products

• Nevada State Contractors Board license exams for cd2 Amp Systems, c2e Signaling Systems and c2c Fire Detection

• Multiple certifications, on Siemens HiComm and Hipath products.

Full list of certifications, past managerial comments, references and letters of recommendations available

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