Manager Sales

MAVIS RICHELLE NELSON **** Dodson Rd, Union City, GA 30291

678-***-**** ****************@*****.***

AREAS OF STRENGTH

Excellent Communication Skills Troubleshooting Problem Skills

Detailed Analytical Skills Problem Solving Skills/Team Player

Customer Focused / Microsoft Word Microsoft Excel/ PowerPoint

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PROFESSIONAL EXPERIENCE

Ryla Teleservices, Kennesaw, Georgia (3/2009-9/2011

CUSTOMER CARE BACK OFFICE AGENT -Verizon Wireless Project

Manage dall aspects of customer’s account: billing, network and troubleshooting.

Resolved billing issues, calculated credits, assisted with online account access.

Troubleshoot wireless devices - Assisted with mobile application installations.

Americold Logistics, Atlanta, Georgia (10/2006-10/2008)

AMERICOLD LOGISTICS

NATIONAL LOGISTICS ACCOUNT MANAGER

Acted as a national single point of contact for national food distributors frozen inventory to be delivered to grocery store chains. Scheduled food shipments according to truck, rail, and airline matrices.

Created customer profile and spreadsheets detailing current inventory status.

Volt Services, Peachtree City, Georgia (2/2006-10/2006)

VOLT SERVICES/ NCR

LOGISTICS ACCOUNTS MANAGER

Compared logistic schedules to determine which mode of trans would be the most expedient method to deliver parts which were ordered to repair nationwide ATMs.

Received phone calls from civil engineers to locate parts in inventory for repair.

Confirmed installation repair appointments.

BellSouth Long Distance, Atlanta, Georgia (5/2002-10/2006)

BELLSOUTH LONG DISTANCE

NATIONAL ACCOUNT NETWORK ORDER SPECIALIST

Performed all the duties of national account rep after completion of sales orders until installation Tracked all provisioning tasks for switched and dedicated networks for accuracy before submitting to network operations queue.

Communicated with network installation technicians to resolve installation errors of circuits.

Liaison between sales, engineers and customers until completion service.

SPRINT COMMUNICATIONS, Atlanta, Georgia (7/1998-5/2002)

NATIONAL ACCOUNT REPRESENTATIVE

Managed small to medium business voice and data accounts after initial sales phase.

Performed routine maintenance of customer circuits and/or voice services

EDUCATION Briarwood High School Herzing College- Computer Networking

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