TECHNICAL ENGINEER: PRE-SALES SUPPORT

* Technical oriented pre-sales professional with experience coordinating and directing projects to meet specific customer needs and driving new businesses in international markets.

* Ability to understand customer requirements, responding Request for Proposal (RFP) and Request for Information (RFI) as well as presenting justification of the technical proposal and solutions.

* Excellent interpersonal and communications skills; quickly build rapport with customers, colleagues, and senior management.

* Skilled technical project leader; able to direct multiple tasks effectively and master innovative technologies.

* Fully tri-lingual: proficient in English, Spanish and Portuguese.

CORE COMPETENCIES

• Project Management

• Customer Relations

• Training & Development

• Solutions Design & Delivery

• Requirements Assessment

• High-Impact Presentations

• Pre-Sales Support

• Technical Infrastructure

• Team Leadership

PROFESSIONAL EXPERIENCE

MIAMI SCAN TECHNOLOGIES, Miami, Florida 2008 – 2009

Senior Systems Consultant (2008-present)

Technical Pre-Sales and Professional Services for Mobile Computing projects. In charge of organizing and providing technical presentations, and architecting solution that integrate into existing back-end systems, as well as demonstrations, proof-of-concepts of all our supported hardware and software. Specialized in integrating business processes that require bar-code and RFID solutions, like WMS, Route Accounting, Sales Force automation, and all projects encompassing the use of mobile devices.

ROYAL SYSTEMS INC, Miami, Florida 2007 – 2008

Regional Sales Leader (2007-2008)

Technical sales of ERP “Spring” developed by Royal Systems SAC Peru; for Mexico region. Appointed local distributor to provide sales, implementation, and technical support of the ERP Suite. Helped identifying new business opportunities; formulated solutions by using an ERP to enhance benefits. Communicated with customers, delivered technical presentations relaying overall value and performance of the ERP product. Responded to customer’s RFPs and RFIs.

Major Contributions:

* Organized first “Spring Day” in collaboration with Oracle and Microsoft of Mexico; presented ERP “Spring” and its functionalities to prospective customers.

* Devised and implemented a comprehensive business plan for Mexico; established sales targets, marketing objectives, and training requirements.

* Project Manager at implementation of “Spring” ERP suite in GVE (Grupo Valor Empresarial) of Venezuela.

IBM USA, MIAMI, FLORIDA 2000 – 2007

Technology Manager (2005-2007)

Member of the ISV Developer Relations Department serving as technology liaison for the Banking and Finance Development Partners. Managed all technical aspects of the ISV development process; facilitated technical enablement, coordinated technical workshops, and led periodic review meetings. Attended business plan meetings with IBM Sales Reps; offered insight and technical expertise to drive new business initiatives.

Major Contributions:

* Involved in the development of a signed contract with e-Funds, which led to new technical initiatives in 2007.

* Organized technical seminars to keep ISVs apprised of IBM Hardware (zSeries, pSeries, iSeries, Virtualization) and Software (Websphere, DB2, Lotus, Tivoli, Rational).

Software Group Business Partner Representative (2004)

Development of IBM Business Partners in the mid-Atlantic region. Established relationships with business partners to help them achieving sales targets and quotas. Planned and organized onsite and remote meetings to review sales forecasts and action plans. Coordinated sales presentations regarding new products and solutions; provided support regarding marketing campaigns and value propositions.

Major Contributions:

* Achieved the SMB target of $1.76M and balanced brand objectives for Lotus and Tivoli in 2004.

* Developed and executed innovative marketing plans/ campaigns for 3 major IBM SWG business partners.

Software Group Education Manager (2002-2003)

Developed the Education business in the Latin American region. Recruited new and managed existing education partners for IBM products. Organized enablement sessions for new instructors, providing courseware and curriculum development to support market skills, and monitoring the instructor certification process. Planned and coordinated workshops on new courseware and training paths for all Software Group product offerings.

Major Contributions:

* Identified and recruited local Education Account Managers throughout Latin America; trained them in all aspects of the program and provided them continuous leadership, mentoring, and support to ensure success.

Lotus Services Deployment Manager (2000-2002)

Played a key role in the consulting area of Lotus Services across the Latin America region. Developed and modified assets and solutions as an active member of the Lotus Services Americas Solutions Group. Provided support in developing proposals, technical and business presentations, and securing new contracts. Coordinated enablement and awareness presentations regarding new IBM technologies and solutions.

Major Contributions:

* Development of the Assets Practice throughout Latin America.

* Delivered influential presentations about Lotus solutions for Electronic Mail, Instant Messaging, Knowledge Management, Portals, Unified Messaging, and Wireless solutions in diverse countries.

* Coordinated sharing intellectual capital between Latin America and other Lotus Services worldwide locations.

IBM SPAIN, MADRID, SPAIN 1998 – 2000

Lotus Professional Services Manager (1999-2000)

Managed all project deliverables and schedules for Lotus Services in the Iberian region, which included network design, project deployment, and budget administration. Communicated with clients to determine requirements and address issues. Researched and identified business opportunities; followed up on sales leads. Supervised Junior Consultants; trained and provided guidance about professional development and career paths.

Major Contributions:

* Appointed as Business Practice Leader of Messaging and Migration for the EMEA Southern region, and led the Center of Competence of Messaging and Migration for the Iberian region.

* Recognized for maintaining a high degree of accuracy in controlling Lotus Services projects and for outstanding contributions.

Lotus Services Consultant (1998-1999)

Collaborated on major services projects encompassing business process analysis, large scale infrastructure design, deployment planning, and legacy systems integration. Assumed leadership role in system specification and design throughout client engagements. Interacted extensively with clients to define specific business requirements. Determined project scoping and designed systems, ensuring timely completion of specific project components. Designed and installed Lotus Domino servers, Sametime servers; email systems.

Major Contributions:

* Project Leader for the migration and deployment of the first 10,000 Lotus Notes users in Telefonica Spain; oversaw applications, architecture design, migration, and deployment efforts, ensuring successful attainment of all project deliverables.

* Implemented a Lotus Messaging Switch and mail infrastructure for Banco Commercial Portugues.

SAUDI ARABIAN OIL COMPANY, DHAHRAN, SAUDI ARABIA 1993 – 1998

Senior Systems Consultant (1995-1998)

Member of the Electronic Mail Team. In charge of implementing the Lotus Messaging Switch which provided gateway connectivity and directory synchronization for diverse electronic messaging systems, including Directory Synchronization and external X.400 and SMTP connectivity. Member of the project team that designed, architected and implemented the Microsoft Exchange network for the corporation.

Major Contributions:

* Designed numerous interfaces between diverse email systems and assisted on the development of electronic mail enabled applications.

* Actively participated in the migration to Microsoft Exchange from other five systems: Verimation Memo, MS/Mail, CC:Mail, Lotus Notes and DEC All-in-one; ensuring a seamless transition for a network of 35,000 mail users.

Systems Consultant (1993-1995)

Member of the Enabling Technology Group. Played a key role in the product selection, evaluation, and implementation of projects utilizing emerging technologies including workflow automation, electronic forms, Electronic Data Interchange, and document imaging. Collaborated with team members to define requirements and resolve technical issues.

Career Note: Additional professional background includes roles as Senior Technical Consultant (Software Distribution International – Sydney Australia 1991-1992), Office Systems Technical Leader (AMP Society – Sydney Australia 1990-1991), and Technical Support Manager / Senior MVS Systems Programmer (Occidental Petroleum Corporation – Lima Peru 1978-1990). Details on request.

EDUCATION AND CREDENTIALS

Bachelor of Science Degree ? Major in Industrial Engineering

NATIONAL UNIVERSITY OF ENGINEERING, Lima, Peru

Technical Proficiencies

Platforms: Windows XP, 2003 Server, z/OS, z/VM, UNIX, LINUX, VMWare, MS Exchange, Active Directory, Lotus Domino, Lotus Sametime

Tools: MS Word, Excel, PowerPoint, Outlook, Project, Visio, Lotus Notes

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