Computer and network

Carlos C. Pérez-Trueba

**** ** *** *****, *** *** Miami, FL 33173

786-***-**** (home) 786-***-**** (cell)

Email: ********@*****.***

_______________________________________________________________________

Objetive: To obtain an entry level position in a company where my experience and knowledge in the field of telecommunications, computer software, hardware maintenance and troubleshooting as well as in network administration can be used to their full potential.

Professional Experience:

02/00 – 03/08 International Society of Aeronautical Telecommunications, Havana, Cuba

Senior Computers and Telecommunication Engineer

• Provided service and support to customers’ computers in the areas of software installation, speed and performance correction, hardware diagnosis and troubleshooting, maintanence and customer service.

• Responsible for the telecommunication structure in customer premises managing steps from PTT circuit requests to modem and router installation and setup.

• Administration of modem racks, PBX, ISDN dial backup solutions (IDB 384), Westinghouse XIS and DPN-100, patch panel and cabling in the node.

• Responsible for creating and updating Microsoft Office documents and databases containing critical information regarding stock counts, contracts, trouble tickets and circuit orders.

• In charged of dealing and providing customer service in regards to internet services, circuit delivery, computer sales, warrantees, etc.

• Recognized for outstanding quality of customer service with numerous customer-support awards and personal recommendation from clients.

09/91 – 02/00 Ministry of Tourism, Havana, Cuba

Network Administrator, Software and Hardware Engineer

• Responsible for purchasing computers and their corresponding appliances and for performing all the installation and setup required inside the ministry premises.

• Member of the LAN/WAN administrator team in charged of supporting NICs, Hubs, Switches and Routers troubleshooting and support.

• Executed all the maintenance tasks to keep computers and network ready.

Education

09/86 – 07/91 University of Havana, Havana, Cuba

Bachelor’s Degree in Computer Science and Mathematics

Carlos Pérez-Trueba

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Core competencies

• Platforms: Microsoft Windows® operating systems from 95 on, Basic SCO OpenServer 5

• Networking: TCP/IP, Novell, ISO/OSI, IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, SSH.

• Routers Cisco: Series 800, 2500 and 2600

• Languages: UNIX Shell Scripting, Basic, Basic HTML, Microsoft Foxpro, Borland Delphi 7.

• Databases: Access 97, 2000, Foxpro, ODBC and ADO experience

• Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, Lotus Notes, Microsoft Office System (including Microsoft Access, Outlook®), and FrontPage®, Adobe Acrobat Suite and Photoshop.

Extracurricular Activities:

Mexico 2002 – Excellency in Customer Care Workshop

Mexico 2000 – Help Desk Step by Step and PTT Relations Workshop

Skills:

Fluent in Spanish, French and English

Good organizational and interpersonal skills

Work well under pressure

Great team player

Self-Motivated

Exceptionally responsible, organized, diligent, serious, proactive.

Open to meet new goals and assume new rolls.

References: Available upon request

Contact this candidate