Ms. Sarah Mutwota

CURRICULUM VITAE

Names: Sarah Njeri Mutwota

Date of Birth: 30th Nov 1975

Nationality: Kenyan

CAREER OBJECTIVE

A challenging position with an organization that constantly offers avenues for growth and fully utilizes my abilities, training and experience.

WORK EXPERIENCE

ADMIN. ASSISTANT : - DILPACK KENYA LIMITED – Nairobi (Oct 2004 – April. 2007)

Responsibilities:

• Office Administration and Management duties

• Arranging Travel and Hotel booking for Directors and company guests.

• Telephone Operation.

• Customer Service.

• Supervise, manage and train 22-person office staff

• Prepare for meetings and correspond with member representatives on upcoming meetings

• Prepare correspondences, document invoices, including materials for payment of trainers

• Maintain in-office calendar and training calendar, keeping track of schedules/appointments

• Format monthly newsletter and membership directory

• Create and reconfigure client databases

GUEST RELATIONS: - KICHWA TEMBO LODGE – Maasai Mara (Jan 2003 – Jun 2004)

Responsibilities:

• Front office administration duties.

• Dealing with all telesales enquiries.

• Hotel Bookings and Reservations

• Meet and Greet of guests from the airstrip.

• Check in and Check out procedures

ADMIN. ASSISTANT: - HOME AWAY GIRLS HOSTELS – Nairobi (May 1999 – Nov 2002)

Responsibilities:

• Administration and Management duties

• Pricing and maintenance of profit margins.

• Marketing and Advertising.

• Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, faxing, copying and mailing

• Organized mailing of monthly newsletter

PROFESSIONAL TRAINING

UNIVERSAL GROUP OF COLLEGES – Nairobi, Kenya

Diploma in IATA / UFTAA Tourism (Geneva)

Subjects: Travel Agency Techniques

Reservations Procedures

Airport Procedures

Fares and Ticketing

Customer Service and Selling Skills

Tour Programmes

Languages:

English – Very Fluent

Kiswahili – Very Fluent

Spanish – Intermediate Level

Japanese – Intermediate Level

French – Elementary Level

Computers:

Ms Word, Ms Excel, Internet and E-mail Fidelio (for Hotel Reservations)

EDUCATIONAL BACKGROUND

1991 – 1994 Our Lady of Mercy Secondary School – Nairobi, Kenya

“O” Levels KCSE Grade C (plain)

REFERENCES

To be provided on request

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