Project Management Specialist

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Brittani Goodlett

Atlanta, Georgia 30301 Work Status: U.S. Citizen

404-***-**** Marital Status: Single

*********@*****.***

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PROJECT MANAGER

Project controls and management specialist with successful experience in all phases of the project lifecycle, at both the program office and project level, from scope development to systems integration testing. A strong talent for working with diverse organizations, all levels of management and implementing client services from delivery to post-implementation stages.

 Requirements Gathering

 Resource Loading/Management

 Business Analysis

 Cost Estimation

 Risk Assessment and Control

 Scope Development

 MoU/SoW/SLA/RFP/RFQ/RFI Development

 SDLC/RUP

 Use Case/SIT/UAT Development

 Critical Path Method Analysis

 Schedule Forecasting and Reporting

 Earned Value Management (EVM) Implementation and Metrics Development

 Top-Down / Bottom-Up Planning/Design

 Change Management Control and Disaster Recovery Planning and Management

 AGILE, CMMI and SCRUM

 Resource Activity Matrix Development

 Schedule Baselining, Defining Milestones and Dependencies

 Program/Project Guidance Development

 Service Delivery/Account Management

PROFESSIONAL EXPERIENCE

Project Manager

DWC Supply, Towson, MD/Seattle,WA June 2006 – February 2008

Foodservice and restaurant supply vendor.

Highlights:

 Developed project risk and contingency plans

 Develop Program / Project guidance and documentation

 Collected, analyzed and used statistical data to manage project performance

 Implemented change management and disaster recovery protocols

 Facilitated cross-business teams generating and evaluating business improvement

ideas aimed at achieving best-in-class performance levels

 Facilitated investigation teams to analyze the root causes of cost and non-conformance

and identified and implemented corrective measures

 Defined Project scope

 Resource management

 Led workshops to investigate areas of business process failure

 Developed data network and computer hardware infrastructure strategy for a

newly-merged company

Primavera Consultant (Project Controls Manager)

Acclaim Systems, Philadelphia, PA August 2005 – March 2006

Client: Booz|Allen|Hamilton

Contract: National Aeronautics and Space Administration Headquarters (NASA)

Washington, DC

Industry-recognized Software solution and consulting firm.

Highlights:

 Critical Path Analysis and program evaluation and review analysis

 Maintained Program Master Schedule

 Managed individual BU requests, analysis and end-to-end reporting

 Built project schedules and WBS, loaded resources, assigned, distributed and tracked

task completion

 Facilitated migration of MS Project schedule to Primavera TeamPlay

 Developed written PMO guidance

 Coordinated corrective action planning and recommendations for GAO and OIG audits

 Defined daily/weekly/monthly Project schedule updates and dependencies, including

800-plus tasks and 10,000-plus activities

 Provided weekly/quarterly PMO controls data, workstreams and risk deliverables to

stakeholder groups including Government Oversight bodies

 Managed action items and responses, prepared and tracked “Lessons Learned” and

“Best Practices”

Technical Event Manager

Sprint Hosting Solutions, Atlanta, GA March 2001 - July 2005

Big 3 Telco that provided dedicated Web hosting services via Sprintlink backbone IP network.

Highlights:

 Developed and managed complex, program-level Work Breakdown Structures (WBS)

including up to 1400 tasks and 17,000-plus activities using P3/P5

 Developed Resource Activity Matrices (RAM)

 Communicated and compiled weekly Operational Review and RCAs, RFOs and

post-mortems, as needed

 IP product management/build with Teamcenter

 Developed manual test scripts and test cases

 Developed Program Plan

 Defined CPM schedule management and implementation

 Deployed Web-hosting customer requirements, including implementation of network

assets and monitoring solutions in accordance with Service Level Agreements

 Implemented Catastrophic Event Protocol

Switch Support Center Supervisor

US South Communications, Atlanta, GA May 1998 – August 2001

Nevada based CLEC carrier and exclusive provider of the FastCard® POS retailer.

Highlights:

 Proven performance management, coaching and training of 73 FTE’s on a 24/7

rotating schedule

 Managed team performance against key performance metrics

 Created and tracked performance metrics using Crystal Reports

 Implemented HEAT/REMEDY ACD reporting/metrics charting

 Provisioned and coordinated installation of OC-48, OC-12, OC-3, frame relay services

for internal and external customers

 Provisioned carrier lines for pre-paid products

 Troubleshooting/monitored frame relay/ATM/SONET Switches

 On-site POS implementation for customer pre-paid products including Best Buy,

Circuit City and Coca-Cola

 POS activations, remote terminal assignments and troubleshooting

 Configured and troubleshot Verifone POS terminals

Vendor Manager, Bellsouth Territory

GTE Supply, Atlanta, GA November 1995 – April 1998

National Supplier of telecommunication hardware and telecom materials.

Highlights:

 Maintained forecasting models and reports

 Developed, implemented and monitored supply chain metrics and analysis

 Identified cost reduction opportunities within the supply chain, and drove implementation

of new processes

 Provided training and support to members of the Merchandising and Replenishment teams

 Performed in-depth data analysis to support sales forecasting, inventory management and

client initiatives

 Managed vendor team data processes for ISO9000 audits

 Prepared summary reports for sales management, operations, and account presentations

 Created and maintained vendor scoring process

 Freight bill research and validation

 Maximized outbound supply through developed route design and freight capacity models

SKILLSET SAMPLE

TOOL YEARS USED PROFICIENCY

Microsoft Office Suite

(Including Excel, Access, PowerPoint) 13 Expert

MS Project 8 Expert

MS Project Server 5 Expert

Primavera (P3/P3e/P5/P6/Expedition/Suretrak) 7 Expert

Siebel (Multiple Modules) 6 Expert

Visio 6 Advanced

Teamcenter/Metaphase (Multiple Modules) 5 Expert

SAP R/3 (ERP - Multiple Modules) 5 Expert

Kintana 4 Expert

Lotus NOTES 4 Expert

WinRunner, Load Runner, QuickTest, Test Director 4 Advanced

Crystal Reports 4 Advanced

NIKU 3 Advanced

SharePoint 2 Advanced

SQL 2 Intermediate

XML 2 Intermediate

Java/J2EE 2 Intermediate

FastTrak 2 Advanced

EDUCATION AND TRAINING

Project Management Professional Certification,

AMA

Atlanta, Georgia

(December) 2008

Primavera P6, S & R Associates

Atlanta, Georgia

2008

MCSE Training, New Horizons

Atlanta, Georgia

2004

SUN Solaris 8 Training, New Horizons

Atlanta, Georgia

2002

Anthropology

Mount Holyoke College

South Hadley, Massachusetts

1991-1994

Business Analysis Master Certification,

Villanova University

Internet-Based

In Progress

Citrix Administration, New Horizons

Atlanta, Georgia

2005

Train-The-Trainer, DGITRAIN

Atlanta, Georgia

2003

Network+, New Horizons

Atlanta, Georgia

2001

History

Mount Holyoke College

South Hadley, Massachusetts

1991-1994

ORGANIZATIONS

Project Management Institute

Civitan International

Mount Holyoke Alumnae Association

Written Guidance Samples and References Available Upon Request

Contact this candidate